Club Sycuan Loyalty Ambassador (Guest Service)

Sycuan•El Cajon, CA

7d•Onsite

About The Position

Join the excitement as a Club Sycuan Loyalty Ambassador, where you’ll create memorable guest experiences by welcoming players, celebrating wins, and promoting everything that makes Club Sycuan special. Job Purpose: Provide excellent guest service, facilitate Club Sycuan membership enrollment, be knowledgeable of and encourage participation in, promotions and events. Job Duties and Responsibilities: (Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time) Consistently provide excellent guest service to internal and external guests following Sycuan’s Guest Service program. Provide guest service and promote guest relations by welcoming all guests entering the casino and/or approaching the Club Sycuan desk. Actively participate in celebrating guest winnings, taking photographs, answering guest inquiries, informing guests of, and upselling, Club Sycuan daily promotions and special events and benefits. Promptly notify a Club Sycuan Shift Supervisor of guest comments and/or complaints and treat all guests in a friendly and courteous manner. Mains Club Sycuan player tracking database by collecting, verifying and entering data, opening new accounts. Assure accurate player data is uploaded to support targeted marketing and compliance. Maximize Club Sycuan membership retention and increase client base by remaining present on the casino floor during the assigned shift, initiate player contact, and proactively speak with guests about Club Sycuan membership benefits. Encourage participation in promotions and events with more frequent play by issuing comps, answering questions and resolving concerns. Provide support for promotions, and special events within gaming guidelines and departmental policies and procedures. Verify current government issued ID with every transaction, swipe Club Sycuan card for promotional entries and into associated drawings. Actively participating in celebrating guests’ winnings, enthusiastically leading guests through different promotional activities ensuring that they have a memorable experience and encouraging return trips.

Requirements

High School Diploma, High School Certificate of Completion, or G.E.D.
2 years of guest service or hospitality experience.
Ability to sit, stand, or walk for 8+ hours
Ability to bend, reach, kneel, and lift 30lbs
Ability to use a radio/phone or communicate in high-noise environments
Ability to work in a fast-paced environment
Ability to interact professionally with guests and Team Members
Ability to maintain confidentiality of guests, Team Members and company information
Ability to arrive to work on time
Ability to understand and follow verbal directives and written directions
Ability to count cash and/or cash equivalents and make change, in a fast-paced environment
Ability to compose written documents in the English language
Ability to effectively communicate, maintain professional and positive composure with guests and team members
Ability to abide by polished and professional grooming standards
Ability to prioritize and perform multiple tasks and assignments
Ability to quickly and accurately enter and/or verify data in multiple computer systems.
Ability to follow routine procedures and seek assistance from leadership when necessary
Working knowledge of Microsoft Word and Excel

Nice To Haves

Casino gaming experience.
Multi-lingual
Knowledge of casino games

Responsibilities

Consistently provide excellent guest service to internal and external guests following Sycuan’s Guest Service program.
Provide guest service and promote guest relations by welcoming all guests entering the casino and/or approaching the Club Sycuan desk.
Actively participate in celebrating guest winnings, taking photographs, answering guest inquiries, informing guests of, and upselling, Club Sycuan daily promotions and special events and benefits.
Promptly notify a Club Sycuan Shift Supervisor of guest comments and/or complaints and treat all guests in a friendly and courteous manner.
Maintains Club Sycuan player tracking database by collecting, verifying and entering data, opening new accounts.
Assure accurate player data is uploaded to support targeted marketing and compliance.
Maximize Club Sycuan membership retention and increase client base by remaining present on the casino floor during the assigned shift, initiate player contact, and proactively speak with guests about Club Sycuan membership benefits.
Encourage participation in promotions and events with more frequent play by issuing comps, answering questions and resolving concerns.
Provide support for promotions, and special events within gaming guidelines and departmental policies and procedures.
Verify current government issued ID with every transaction, swipe Club Sycuan card for promotional entries and into associated drawings.
Actively participating in celebrating guests’ winnings, enthusiastically leading guests through different promotional activities ensuring that they have a memorable experience and encouraging return trips.