SLA

Gem Pawn Brokers•New York, NY

32d•Onsite

About The Position

We are seeking a highly experienced Low Voltage / Field Technician to support and maintain technology infrastructure across multiple retail locations throughout the Metro NYC area (5 Boro’s and Eastern Long Island). This is a full-time, field-based position ideal for a technician who takes pride in clean installations, organized infrastructure, and long-term stability. This role supports 28+ active retail locations and requires regular travel between stores. The ideal candidate is detail-oriented, self-sufficient, and comfortable working in live retail environments.

Requirements

Strong hands-on experience in low-voltage / structured cabling installations
Proven expertise with cable terminations, device wiring, and proper cable type selection
Demonstrated ability to maintain clean, professional IT rack builds
Experience installing conduit and mounting hardware
Comfortable working independently in field environments
Strong attention to detail and high standards for neatness and organization
Ability to communicate clearly and coordinate with IT leadership and management
Valid driver’s license and reliable transportation required
Comfortable working on ladders and at heights
Ability to lift and move equipment as needed

Responsibilities

Install, route, terminate, and label low-voltage cabling (Cat5e, Cat6, and related structured cabling systems)
Maintain clean cable management standards including proper labeling, patch panels, and rack organization
Build, organize, and maintain IT racks and equipment layouts
Install conduit/pipe for protected cable runs where required
Install and mount IP cameras and related surveillance hardware
Install network equipment (switches, wireless access points, hotspots, etc.)
Install physical access control hardware (card readers, magnetic locks, electric strikes – installation only)
Install and mount computers, TVs, displays, peripherals, and store technology devices
Install, replace, and relocate payment terminals and credit card machines
Organize, relocate, and clean up store wiring and technology rooms
Perform general physical IT and infrastructure tasks as needed