Lounge Server, Crystal Bar

Resorts World Las Vegas•Las Vegas, NV

7d•Onsite

About The Position

The Lounge Server will provide elegant, warm and responsive service to create an exceptional experience for all guests while taking and serving beverage orders. The Lounge Server will handle all financial transactions accurately and effectively market the venue during their shift.

Requirements

Proficient bottle service knowledge (wine, champagne and high-end spirits).
Working knowledge of Forbes standards and POS systems.
Ability to work varied shifts, including nights, weekends and holidays.
Ability to effectively communicate in English.
Polished appearance and demeanor.
Excellent customer service skills.
Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
High School Diploma
At least six months of previous customer service experience in a similar or related field.
At least six months of previous cash handling experience.
At least 21 years of age.
Proof of eligibility to work in the United States

Nice To Haves

Previous experience in a Cocktail or Lounge Server position in a similar or related field.
Previous modeling experience.
Previous experience in a large, luxury resort setting.
Some college or formal secondary education

Responsibilities

Greet and welcome all guests in a professional manner.
Maintain dialogue with all cultures while upholding a warm, positive and friendly persona.
Obtain beverage orders from guests and enter orders in point of sales system.
Deliver food and beverages, including alcoholic options to guests.
Ensure that all orders are accurate and delivered to each table in a timely manner.
Collaborate with bartenders and kitchen team members to ensure accuracy of order.
Maintain knowledge of house drinks and menu items.
Carry and push heavy (approximately 30lbs) trays and carts of glassware and items as directed by management.
Offer item suggestions by using suggestive selling techniques (e.g. daily beverage specials, cocktails/wines and after dinner beverages).
Ensure assigned areas are always clean and clutter-free.
Ensure all Resorts World core values and property and department standards are implemented and applied.
Obtain and maintain position-specific licensing.
Use personal device/cellular phone for job related operational tasks, job duties, review company documents, etc.
Other duties as assigned.

Benefits

Team Member is an ambassador and is essential to the success of the company.
Take personal ownership in ensuring everything they do is in the best interest of the company.
Adhere to five core non-negotiable responsibilities.
If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.
If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern.
If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.
If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.
Resorts World Las Vegas is the first integrated resort built on the Strip in over a decade, bringing bold innovation, world-class hospitality, and global luxury to the heart of Las Vegas.
Developed by Genting Berhad, with international operations across the Americas, Asia, and Europe, Resorts World Las Vegas proudly partners with Hilton to feature three of its top brands: Las Vegas Hilton, Conrad Las Vegas, and Crockfords Las Vegas.
Our resort spans 88 acres and includes 3,500+ guest rooms and suites, a state-of-the-art gaming floor, globally inspired dining, luxury retail, award-winning entertainment, and forward-thinking technology.
At the core of our culture is a commitment to exceptional guest service, collaboration, and opportunity.
Whether you’re starting your career or growing in your profession, we invite you to build your legacy with us.
Resorts World Las Vegas is proud to be an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all team members.