Lottery Field Service Technician

Brightstar Lottery • CA Statewide, CA

11d • $40,498 - $49,275 • Onsite

About The Position

Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. The Field Service Technician is responsible for maintaining and servicing Brightstar equipment at Retailer (customer) locations. Responds to dispatches and drives to customer locations within a specified "zone" to deliver supplies and to install, remove, or repair lottery equipment and communication devices. Brightstar Lottery is seeking a Lottery Field Service Technician in Greater LA area of CA.

Requirements

• High school degree or GED equivalent required.
• 1 or more years of experience in a customer service-related position
• 1 or more years of experience in technical repairs, IT support, PC skills, automotive, or mechanical type skills
• Must possess a valid driver's license, have a good driving record
• Must be able to climb a ladder, lift and carry equipment weighing up to fifty (50) pounds for a significant distance (e.g., from a parked vehicle to a point within the Retailer's location or to the rooftop of the retailer's location).
• Must be able to sit and drive for prolonged periods of time, demonstrate dexterity when working with tools and work with moving parts and electrical current.
• May work at heights (rooftop) for installation of equipment, work in close quarters and/or; be exposed to inclement weather during some installations.

Responsibilities

• Responsible for transporting, installing (if applicable), and maintaining Brightstar equipment, replacement parts, tools, and other equipment in an organized and structured manner.
• Attend driver training and follow Brightstar vehicle policy regarding the use and maintenance of the company vehicle.
• Maintain equipment to promote the continuous operation of Brightstar equipment.
• Troubleshoot to restore malfunctioning equipment to working order in the field. This may include swapping failed equipment, cleaning, and/or minor adjusting of the malfunctioning component.
• Communicate effectively and efficiently with Dispatchers. Accurately report activity, arrival and departure times, problems, details, and resolutions of failures to Dispatch.
• Deliver marketing supplies and consumable parts such as paper, ribbons, betslips, etc., and track inventory of these items.
• Deliver basic training to new Retailers or refresher/remedial training to Retailers who may be performing procedures incorrectly, such as changing paper and ribbon.
• Complete basic forms for reporting activities, equipment problems, recommendations for improvements to procedures, etc.

Benefits

• Medical, dental, and vision benefits start on day one of being a Brightstar employee
• 12 paid holidays plus 2 floating holidays per year (new hires will receive floating holidays on a pro-rated basis according to their start date)
• 3 weeks of paid vacation (accrued) per year, prorated first year
• 401k with employer match and 100% vested day one
• Company paid parental leave, life insurance, short-term disability and long-term disability
• wellness programs
• identity theft insurance
• tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED