Lot Auditor - Baton Rouge, LA
About The Position
The Lot Auditor helps ensure a smooth, safe, and organized parking experience for guests while delivering friendly customer service and supporting efficient lot operations. The role involves directing and assisting guests, handling tickets and payments, documenting parking activity, maintaining organized vehicle records, and monitoring the lot for safety and policy compliance. It also includes keeping the parking area and booth clean, communicating with the team, and performing additional operational duties as needed. The position requires working indoors and outdoors in various weather conditions, often around moving vehicles, and schedule flexibility for shifts that may include nights, weekends, and holidays. A high school diploma or GED, a valid driver's license, reliable transportation, and a qualifying motor vehicle record are required. Candidates must pass and maintain a background check. Prior customer service experience is preferred, but a positive and helpful attitude is essential. The position is non-exempt and paid hourly; rates vary by market. Full-time and part-time schedules are listed.
Requirements
- High school diploma or GED.
- Valid driver's license and reliable transportation.
- Clean motor vehicle record, with no more than three moving violations in the past three years.
- Successful completion of a background check, which must be maintained throughout employment.
- Ability to stand and walk for extended periods and lift up to 50 pounds.
- Ability to work indoors and outdoors in various weather conditions and remain alert in an active parking environment with moving vehicles.
- Ability to meet uniform, grooming, and professional appearance standards.
- Schedule flexibility; shifts may include nights, weekends, and holidays.
- Excellent communication skills, including active listening, clear articulation, and a courteous, professional demeanor.
- Ability to manage guest interactions with patience, empathy, and attention to detail, and to collaborate with team members, supervisors, and clients.
- No special certifications are required.
Nice To Haves
- Previous customer service experience.
Responsibilities
- Issue tickets, process payments accurately, and responsibly track money and paperwork.
- Complete shift logs, track tickets and revenue, and document parking activity.
- Label keys, record vehicle details, and maintain organized records of parked cars.
- Regularly check the lot, report unsafe or suspicious activity, and ensure vehicles are parked securely and according to policy.
- Keep the parking area and booth clean and presentable, and assist with light cleaning or janitorial tasks as needed.
- Assist guests with payments and parking questions in a friendly and helpful manner.
- Use radios appropriately, communicate with the team, and support a positive work environment.
- Arrive on time, follow company policies, and maintain a professional appearance and attitude.
- Perform other tasks as needed to support operations, including attending training and adapting to scheduling needs.
Benefits
- Medical, vision, and dental insurance
- Life insurance and critical illness supplemental insurance
- Bonus opportunities
- Internal leadership development program
- Paid time off
- Paid training
- Tuition assistance through Belleview University
- Nationwide discounts through Perks at Work
- Overtime pay for non-exempt employees when applicable
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
