Hotel Self Parking Lot Auditor - San Antonio, TX
About The Position
The Lot Auditor helps ensure a smooth, safe, and organized parking experience for hotel guests. The role involves directing traffic, assisting customers, monitoring the lot, and keeping the area clean and secure. The objective is to provide great customer service while maintaining a safe, clean, and efficient parking environment, including helping guests, enforcing parking policies, and supporting lot operations. The work takes place in active parking environments and may require working indoors and outdoors in varying weather conditions. Schedule flexibility is essential; shifts may include nights, weekends, and holidays. The position is non-exempt and paid hourly, with overtime pay for eligible hours worked over 40 in a workweek. The role may require use of a personal cell phone for work-related communication or mobile apps, with reimbursement according to company policy when applicable.
Requirements
- High school diploma or GED.
- Valid driver’s license and reliable transportation.
- Maintain a clean motor vehicle record, with no more than three moving violations within the past three years.
- Successfully complete and maintain a background check throughout employment.
- Ability to stand, walk, and lift up to 50 pounds for extended periods.
- Ability to work indoors and outdoors in various weather conditions and remain alert to moving vehicles and changing conditions.
- Adhere to uniform and grooming standards and maintain a clean, professional appearance.
- Demonstrate excellent communication skills, active listening, clear articulation, and a courteous, professional demeanor.
- Manage guest interactions with patience, empathy, and attention to detail, and collaborate with team members, supervisors, and clients.
- Schedule flexibility, including availability for shifts that may include nights, weekends, and holidays.
Nice To Haves
- Previous customer service experience is preferred.
- A positive, helpful attitude.
Responsibilities
- Issue tickets, handle payments accurately, and responsibly track money and paperwork.
- Complete shift logs, track tickets and revenue, and document parking activity.
- Label keys, record vehicle details, and maintain organized records of parked cars.
- Check the lot regularly, report unsafe or suspicious activity, and ensure vehicles are parked securely and according to policy.
- Keep the parking area and booth clean and presentable, and assist with light cleaning or janitorial tasks as needed.
- Help guests with payments and parking questions while maintaining a friendly, helpful attitude.
- Use radios appropriately, stay in contact with the team, and support a positive work environment.
- Arrive on time, follow company policies, and maintain a professional appearance and attitude.
- Attend training sessions, adapt to scheduling needs, and perform other tasks as needed to support operations.
Benefits
- Medical, vision, and dental insurance.
- Life insurance and critical illness supplemental insurance.
- Bonus opportunities.
- Internal leadership development program.
- Paid time off.
- Paid training.
- Tuition assistance through Belleview University.
- Nationwide discounts through Perks at Work.
- Overtime pay when applicable.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
