Lot Auditor - Norfolk, VA

Parking Management•Norfolk, VA

1d•Onsite

About The Position

The Lot Auditor helps ensure a smooth, safe, and organized parking experience by delivering customer service and maintaining a safe, clean, and efficient parking environment. The role includes directing traffic, assisting guests, monitoring the lot, enforcing parking policies, and supporting lot operations. The position requires a friendly, detail-oriented approach and comfort working indoors and outdoors in varying weather conditions. The Lot Auditor issues tickets, handles payments, tracks revenue and paperwork, completes shift logs, records vehicle details, labels keys, and maintains organized parking records. The role also involves regularly checking the lot, reporting unsafe or suspicious activity, helping keep the parking area and booth clean, communicating with the team by radio, and maintaining a professional appearance and reliable attendance. Employees may use a personal cell phone for work communications or mobile apps, with reimbursement according to company policy when applicable. This is a non-exempt hourly position. The schedule is listed as full-time or part-time, with flexibility needed for shifts that may include nights, weekends, and holidays. Overtime is paid when applicable. A high school diploma or GED, valid driver’s license, reliable transportation, a clean motor vehicle record, and successful completion of a background check are required. Previous customer service experience is preferred, but a positive and helpful attitude is essential.

Requirements

High school diploma or GED.
Valid driver’s license and reliable transportation.
Clean motor vehicle record, with no more than three moving violations within the past three years.
Successful completion of a background check, which must be maintained throughout employment.
Ability to stand, walk, and lift up to 50 pounds for extended periods.
Comfort working indoors and outdoors in various weather conditions.
Schedule flexibility for shifts that may include nights, weekends, and holidays.
Ability to remain alert in active parking environments with moving vehicles and changing weather conditions.
Ability to meet uniform and grooming standards and maintain a clean, professional appearance.
Excellent communication skills, including active listening, clear articulation, and courteous professional interactions.
Ability to manage guest interactions with patience, empathy, and attention to detail, and to collaborate with team members, supervisors, and clients.
Ability to use a personal cell phone for work-related communications or mobile apps when needed.
Adherence to company policies and professional attendance standards.

Nice To Haves

Previous customer service experience.

Responsibilities

Issue parking tickets and accurately handle payments, money, and related paperwork.
Complete shift logs, track tickets and revenue, and document parking activity.
Label keys, record vehicle details, and maintain organized records of parked cars.
Check the lot regularly, report unsafe or suspicious activity, and ensure vehicles are parked securely and according to policy.
Keep the parking area and booth clean and presentable, assisting with light cleaning or janitorial tasks as needed.
Assist guests with payments and parking questions in a friendly and helpful manner.
Use radios appropriately, stay in contact with the team, and support a positive work environment.
Arrive on time, follow company policies, and maintain a professional appearance and attitude.
Attend training sessions, adapt to scheduling needs, and perform other tasks that support operations.
Direct traffic and help maintain a safe, clean, and efficient parking environment.

Benefits

Medical, vision, and dental insurance.
Life insurance and critical illness supplemental insurance.
Bonus opportunities.
Internal leadership development program.
Paid time off.
Paid training.
Tuition assistance through Belleview University.
Nationwide discounts through Perks at Work.
Overtime pay when applicable.
Required state-specific and FMLA leave, such as sick leave and state paid family leave.