Lot Auditor - Roanoke, VA

Parking Management•Roanoke, VA

1d•Onsite

About The Position

The Lot Auditor helps provide a smooth, safe, and organized parking experience for guests. The role combines customer service, traffic direction, ticketing and payment handling, lot monitoring, recordkeeping, and upkeep of the parking area. The position requires working indoors and outdoors in varying weather conditions and remaining alert in an active parking environment with moving vehicles. Schedule flexibility is essential, and shifts may include nights, weekends, and holidays. The role is listed as full-time / part-time and non-exempt, with an hourly base rate that can vary by market.

Requirements

High school diploma or GED.
Valid driver’s license and reliable transportation.
Maintain a clean motor vehicle record, with no more than three moving violations within the past three years.
Successfully complete and maintain a background check throughout employment.
Ability to stand, walk, and lift up to 50 pounds for extended periods.
Comfort working indoors and outdoors in various weather conditions.
Ability to remain alert in active parking environments, including around moving vehicles and changing weather conditions.
Maintain a clean, professional appearance and follow uniform and grooming standards.
Schedule flexibility, including availability for shifts that may include nights, weekends, and holidays.
Excellent communication skills, including active listening, clear articulation, and a courteous, professional demeanor.
Ability to handle guest interactions with patience, empathy, and attention to detail, and collaborate with team members, supervisors, and clients.
May need to use a personal cell phone for work-related communications or mobile apps; reimbursement follows company policy when applicable.

Nice To Haves

Previous customer service experience is preferred.
A positive, helpful attitude.

Responsibilities

Issue tickets, handle payments accurately, and responsibly track money and paperwork.
Complete shift logs, track tickets and revenue, and document parking activity.
Label keys, record vehicle details, and maintain organized parked-car records.
Regularly check the lot, report unsafe or suspicious activity, and ensure vehicles are parked securely and according to policy.
Keep the parking area and booth clean and presentable, and assist with light cleaning or janitorial tasks as needed.
Help guests with payments and parking questions in a friendly and helpful manner.
Use radios appropriately, stay in contact with the team, and support a positive work environment.
Arrive on time, follow company policies, and maintain a professional appearance and attitude.
Support operations by taking on other tasks as needed, attending training sessions, and adapting to scheduling needs.

Benefits

Medical, vision, and dental insurance.
Life insurance and critical illness supplemental insurance.
Bonus opportunities.
Internal leadership development program.
Paid time off.
Paid training.
Tuition assistance through Belleview University.
Nationwide discounts through Perks at Work.
Overtime pay for non-exempt positions when applicable.
Applicable state-specific and FMLA leave requirements, such as sick leave and state paid family leave.