Lot Attendant

Paramount Recovery Service•Signal Hill, CA

8h•$20 - $20

About The Position

We are seeking a dependable, professional, and customer-focused Lot Attendant to oversee the receipt, processing, storage, and release of repossessed vehicles and personal items. The role also involves maintaining a clean, organized, and professional vehicle lot and customer service area. The position is full-time, Monday through Friday, in a fast-paced environment that may involve challenging customer interactions. The successful candidate will remain composed under pressure, communicate respectfully, de-escalate difficult situations, and enforce company policies and procedures while prioritizing customer service and safety.

Requirements

Demonstrated reliability, punctuality, and excellent attendance.
High school diploma or equivalent.
Strong customer service skills and ability to remain calm, respectful, and professional when dealing with confrontational customers.
Excellent verbal communication, conflict-resolution, and problem-solving skills.
Ability to enforce company policies and procedures while maintaining professionalism and discretion.
Sound judgment and ability to determine when to resolve an issue independently and when to involve management.
Ability to work independently with minimal supervision, follow directions, and communicate effectively with the team.
Valid driver's license and clean driving record; must be at least 22 years old for insurance purposes.
Basic proficiency with smartphones and tablets, including troubleshooting minor connectivity issues.
Strong attention to detail and ability to maintain accurate records and complete required documentation.
Ability to prioritize tasks, stay organized, and work efficiently in a fast-paced environment.
Flexibility to work overtime, weekends, or holidays as needed.

Nice To Haves

Forklift experience preferred but not required.

Responsibilities

Follow all company safety regulations, policies, and procedures.
Receive vehicles from Recovery Agents and third-party vendors.
Inspect and clean out vehicles upon arrival, ensuring personal property is bagged, labeled, and secured.
Maintain accurate inventories of vehicles, personal property, and lot equipment.
Assist customers with vehicle releases by verifying identification and authorization and ensuring required paperwork is complete.
Interact professionally with customers who may be upset or frustrated about repossession or release of vehicles or personal items.
De-escalate difficult situations through calm communication, sound judgment, and professionalism while maintaining firm boundaries and following company procedures.
Recognize situations requiring management involvement and promptly escalate threats, disputes, or situations that cannot be safely resolved.
Maintain a clean, organized, and secure vehicle lot and customer service area.
Communicate effectively with Recovery Agents, management, coworkers, and customers.
Perform additional duties as assigned.