Overnight Lot Attendant - Framingham, MA

LAZ Parking • Framingham, MA

2d

About The Position

The Lot Attendant creates a welcoming atmosphere for customers and clients and represents LAZ Parking by demonstrating honesty, integrity, accountability, teamwork, and strong communication. The role provides customer service and support across the parking location, helps maintain safe and clean facilities, and assists with parking payments and equipment.

Requirements

• Strong customer service skills.
• Ability to help overcome challenges and maintain a persistent, can-do attitude.
• Ability to work independently and multitask.
• Ability to communicate professionally and effectively with all levels of the organization and with customers and clients.
• Ability to interpret policies, procedures, and standard business practices.
• Sense of urgency and timeliness.
• Willingness to be flexible and work at multiple facility locations.
• Ability to handle challenging and sometimes emotionally charged situations.
• Ability to speak, read, and comprehend English.
• Ability to make independent decisions and stand firm on decisions made.
• Ability to stand and walk for long periods, lift and move parking equipment, sweep, and change signage as needed.
• No sitting is allowed except during breaks and off property.

Responsibilities

• Greet customers, use their names where possible, respond promptly to correspondence and problems, and build rapport with the customer base.
• Complete required paperwork and reports accurately to account for collected parking revenue.
• Assist customers in lobbies, lanes, and the parking office, and help direct traffic.
• Provide friendly, helpful service and promote customer satisfaction.
• Accept monthly and debit payments and process credit card payments.
• Keep the parking location clean by sweeping, wiping surfaces and equipment, emptying and picking up trash, and changing light bulbs.
• Maintain and repair malfunctioning parking equipment to ensure customers have appropriate access.
• Wear the correct uniform and be on time and ready to work as scheduled.
• Work independently or under supervision and follow supervisors’ directions.
• Address loitering by asking people to leave the property or contacting a non-emergency police number for support.
• Keep the location safe and address potentially hazardous conditions.
• Perform other related duties as assigned.

Benefits

• On-demand access to earned wages through Pay Activ, up to 50% of earned wages.
• Paid training.
• Free one-on-one health coaching and resources, whether or not enrolled in LAZ benefits.
• Employee Assistance Program with 24/7 confidential counseling for employees and eligible household members.
• Smoking cessation program.
• 401(k) with employer match.
• Medical, dental, and vision insurance with three plan options.
• Growth opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed