Lost and Found Representative - Portland International Airport (PDX)

Port of Portland • Portland 97218, OR

2d • Onsite

About The Position

The Portland International Airport (PDX) is seeking a clever customer service representative to join their team. This role involves helping to locate owners of lost items at the airport and performing administrative tasks with a focus on inventory accuracy and detail. The ideal candidate is a collaborative teammate who enjoys assisting others and values curiosity and superb customer service. During emergency operations, this position serves as a Level 1 essential employee, providing logistics support as part of the Incident Command System.

Requirements

• High school diploma or similar.
• Minimum one (1) year of demonstrated front-line customer service and/or working with the general public.
• Must successfully pass and maintain clearance of a comprehensive Criminal History Records Check and a Security Threat Assessment for a PDX Security Badge.
• Demonstrated commitment to valuing differences among individuals and a passion for being inclusive.
• Focus on safety improvements and comply with safety and health policies and procedures.
• Show the utmost respect for others and act as a team player.
• Sensitivity to the special needs of disabled and other exceptional individuals, as well as customers who may not speak English.
• Strong customer service abilities, including effective telephone etiquette and confident use of de-escalation techniques.
• Clear and professional verbal and written communication skills.
• Solid understanding of administrative practices, organizational methods, and accuracy in task completion.
• Ability to apply creative problem-solving in fast-paced or unexpected situations.
• Familiarity with safety regulations and general Airport Operations procedures.

Nice To Haves

• Advanced customer service and de-escalation techniques is desired.

Responsibilities

• Respond to incoming phone calls and online inquiries from customers regarding lost items, providing clear, accurate, and compassionate assistance.
• Handle a steady volume of customer interactions while maintaining professionalism and effectively de-escalating situations involving upset or frustrated customers.
• Catalog found items in the database with strong attention to detail and accuracy.
• Organize and store cataloged items in the correct locations to ensure efficient retrieval.
• Match found items to customer claims with precision and sound judgment.
• Coordinate the return of items to customers, including arranging shipping or scheduling in-person pickup.
• Send messages and make outbound calls to customers as needed to support the claims process.
• Complete individual assignments and projects as directed, ranging from routine administrative tasks to more complex lost-item investigations.
• Support Airport Operations teams by performing other duties as assigned.
• Serve as a Level 1 essential employee during emergency operations, providing logistics support as part of the Incident Command System.

Benefits

• The Port promotes safety as a Core value.
• Equal Opportunity Employer.
• Veterans Preference may be available.
• Background checks and/or drug tests may be conducted.
• Accommodations will be considered for applicants or candidates with a qualifying disability.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED