Loss Recovery Coordinator

Grow Financial Federal Credit Union•Tampa, FL

3d•Onsite

About The Position

At Grow Financial Federal Credit Union, we believe in service — to our 300,000 members, 600 team members and local communities. We’re not just your average bank. We’re a credit union, owned by our members and dedicated to serving people, not profit. We know that happy, engaged people provide the best service, so we live by our mantra: Be Bold. Be Great. Have Fun. Consistently named a Top Workplace by the Tampa Bay Times among multiple national awards we strive to develop a diverse, collaborative culture where you can grow personally and professionally. Our “work from where you do your best work” strategy provides flexibility to our team members — who currently reside across the U.S. — with a variety of remote, hybrid and in-person roles. We enjoy plenty of opportunities to stay connected through video collaboration, digital tools, community service initiatives and numerous activities. Whether you thrive in a remote setting, prefer the energy of in-person collaboration or seek a balance between the two, you'll find your fit here. Join us as we seek to make things grow — people, communities, money and dreams.

Requirements

High School Diploma or GED required.
One year of customer service experience required.
Ability to use business machines.
PC experience required.
Good communication skills with excellent grammar.

Nice To Haves

Prior collections or loss recovery experience preferred.
Bilingual (Spanish speaking) preferred.

Responsibilities

Performs all clerical functions including document-related functions for the Loss Recovery Team.
Data input into Symitar & collection software on members' accounts.
Processes member payments received via check and ACH.
Completes daily negative share charge off report and general ledger reconciliation.
Processes attorney and collection agency remittance files.
Processes and distributes mail for Loss Recovery and Bankruptcy Teams.