Loss Prevention - Supervisor

Ojai Valley Inn & Spa•Ojai, CA

13h

About The Position

The Loss Prevention Supervisor will provide direction across departments to resort associates on Loss Prevention areas and issues executing processes, procedures and protocols related to the safety and security of the guests, the associates and the physical property. Responsible for assisting the Director of Risk Management with the implementation of property wide training in Loss Prevention, Risk Management, Health and Safety issues. Also assists in facilitating training classes for all departments including Injury and Illness, Theft Investigations, Accident Investigations, Conflict Resolution, Fire and Earthquake Preparedness. Ensures a safe environment for guests and associates. Leads by example in actively minimizing opportunities for loss and damage. Will deter any agent or element from jeopardizing persons or property in or about the resort. STANDARD SPECIFICATIONS: Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other associates or guests.

Requirements

A minimum of two (2) years experience in Security, Law Enforcement, Military or Loss Prevention.
Trained and Certified Breath Alcohol Technician.
CPR & First Aid Certification
Valid Driver License with a clean driving record.
Certification in alcohol awareness program.
No criminal record.
Proven ability to work under pressure/deal with crisis without the loss of composure.
Track record of leading by example and holding individuals accountable.
Proven ability to establish and maintain successful business relationships.
Proficiency in reading, writing, and speaking the English language.
Ability to communicate in a second language, Spanish preferred.
Saflok trained.
Proven effective technical skills, computer literate.
Proven ability to independently make solid decisions consistent with resort, department and management standards.
Understanding of Hospitality Law and relevant penal codes and the ability to appropriately and effectively apply them with guests and associates.

Nice To Haves

Prior guest relations experience.
Bilingual English/Spanish.

Responsibilities

Forecast and anticipate issues and develop programming to address resort/department needs.
Effectively communicate with people at all levels within and outside of the organization including Fire, Police and Ambulance personnel and Insurance professionals
Lead and work effectively and with confidence in a crisis situation.
Exhibit solid and effective decision-making in pressure filled situations.
Effectively interact with angry, injured or otherwise affected guests and associates.
Follow through in supervising associates and take responsibility for the performance and conduct of all assigned shifts as a Department.
Review incident reports for accuracy, content and follow-up.
Work with other departments to create a seamless approach to guest service and the resolution of issues.
Coach, counsel and discipline Loss Prevention staff, conduct performance reviews in tandem with the Director of Risk Management.
Constantly assess and improve Loss Prevention Procedures and Protocol.
Maintain discretion and confidentiality of all guests, associate and pertinent hotel information
Establish criteria for assessment, investigation, management and follow through of associate and guest accidents or incidences.
Recognize suspicious human behavior that poses a threat to persons or property and provide appropriate response and direction to addressing and resolving.
Maintain complete awareness of: a) Scheduled group activities and house count. b) Resort facilities and services. c) Hours of operation. d) Facility layout. e) Fire and emergency plans. f) Departmental rules of conduct.
Resolve safety hazard situations, providing recommendations for solutions and implementing them when appropriate.
Monitor results of surveillance cameras and report anything unusual or of a suspicious nature to the Risk Management Director
Review investigations into theft or lost items, noise complaints, assault complaints, and other guest complaints; advise Director of Risk Management of final outcomes or required and recommended plan of action.
Respond to the scene of guest/associate accidents promptly.
Administer first Aid/C.P.R. when required and in accordance to guidelines
Communicate emergency information to E.M.S./medical personnel as required.
Manage emergency vehicles access into and off property; preserve and direct the scene, minimizing exposures.
Report to the scene of vehicles accidents/thefts.
Oversee the smooth and efficient handling of all documented Loss Prevention information.
Document, organize and store all lost and found items given to Security; document guest inquiries for lost items and coordinate return of lost items to guests in accordance with hotel procedures.
Make arrests in compliance with legal and hotel requirements