Loss Prevention Supervisor

Marriott • San Juan, PR

8h • Onsite

About The Position

The Loss Prevention Supervisor is responsible for patrolling all areas of the property, securing rooms, and assisting guests with room access. This role involves conducting emergency response drills, daily physical hazard/safety inspections, investigations, interviews, and key control audits. The supervisor will monitor Closed Circuit Televisions and alarm systems, authorize, monitor, and document access to secured areas, and assist guests/employees during emergency situations. Responsibilities include responding to accidents, administering first aid/CPR as required, gathering information, and completing reports while maintaining confidentiality. The supervisor will also defuse disturbances, resolve safety hazard situations, handle interruptions and complaints, and escort unwelcome persons from the property. Ensuring compliance with alcoholic beverage control laws and calling for assistance using proper code responses are key duties. Additionally, the role involves providing proper paperwork to employees, assisting management in training, motivating, and coaching employees, and serving as a role model for the Guarantee of Fair Treatment/Open Door Policy process. The position requires adherence to all company policies and procedures, reporting accidents, injuries, and unsafe work conditions, completing safety training and certifications, and maintaining a clean and professional appearance. Confidentiality of proprietary information and protection of company assets are essential. The role also involves welcoming and acknowledging guests according to company standards, anticipating and addressing guest service needs, and thanking guests with genuine appreciation. Communication skills are important, including speaking with others using clear and professional language, preparing and reviewing written documents accurately, and answering telephones using appropriate etiquette. Developing and maintaining positive working relationships, supporting team goals, and responding appropriately to employee concerns are also part of the role. The supervisor must ensure adherence to quality expectations and standards. Some states may have additional licensing/registration requirements. The role requires reading and visually verifying information, visually inspecting tools, equipment, or machines, entering and locating work-related information using computers, and moving at a speed required to respond to work situations. Standing, sitting, or walking for extended periods, moving, lifting, carrying, pushing, pulling, and placing objects of various weights, grasping and manipulating objects, moving through narrow or confined spaces, and moving over sloping, uneven, or slippery surfaces are also required. Performing other reasonable job duties as requested by Supervisors is expected.

Requirements

• High school diploma or G.E.D. equivalent
• At least 2 years of related work experience
• At least 1 year of supervisory experience
• Read and visually verify information in a variety of formats (e.g., small print)
• Visually inspect tools, equipment, or machines (e.g., to identify defects)
• Enter and locate work-related information using computers and/or point of sale systems
• Move at a speed required to respond to work situations (e.g., run, walk, jog)
• Stand, sit, or walk for an extended period of time or for an entire work shift
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination
• Move through narrow, confined, or elevated spaces
• Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping

Nice To Haves

• Some states may have additional licensing/registration requirements to be considered for this position.

Responsibilities

• Patrol all areas of the property
• Secure rooms
• Assist guests with room access
• Conduct emergency response drills
• Conduct daily physical hazard/safety inspections
• Conduct investigations
• Conduct interviews
• Conduct key control audit
• Monitor Closed Circuit Televisions and alarm systems
• Authorize, monitor, and document access to secured areas
• Assist guests/employees during emergency situations
• Respond to accidents
• Administer first aid/CPR as required
• Gather information and complete reports
• Maintain confidentiality of reports/documents
• Release information to authorized individuals
• Defuse disturbances in accordance with company policies and procedures
• Resolve safety hazard situations
• Handle all interruptions and complaints
• Escort unwelcome persons from the property
• Ensure compliance with alcoholic beverage control laws
• Call for assistance using proper code responses
• Provide proper paperwork to employees
• Assist management in training, motivating and coaching employees
• Serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process
• Follow all company policies and procedures
• Report accidents, injuries, and unsafe work conditions to manager
• Complete safety training and certifications
• Ensure uniform and personal appearance are clean and professional
• Maintain confidentiality of proprietary information
• Protect company assets
• Welcome and acknowledge all guests according to company standards
• Anticipate and address guests’ service needs
• Thank guests with genuine appreciation
• Speak with others using clear and professional language
• Prepare and review written documents accurately and completely
• Answer telephones using appropriate etiquette
• Develop and maintain positive working relationships with others
• Support team to reach common goals
• Listen and respond appropriately to the concerns of other employees
• Ensure adherence to quality expectations and standards
• Read and visually verify information in a variety of formats (e.g., small print)
• Visually inspect tools, equipment, or machines (e.g., to identify defects)
• Enter and locate work-related information using computers and/or point of sale systems
• Move at a speed required to respond to work situations (e.g., run, walk, jog)
• Stand, sit, or walk for an extended period of time or for an entire work shift
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination
• Move through narrow, confined, or elevated spaces
• Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping
• Perform other reasonable job duties as requested by Supervisors

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED