Loss Prevention Supervisor (Full-Time) | InterContinental Miami

IHG•Miami, FL

13d•$22 - $22•Onsite

About The Position

As the Loss Prevention Supervisor, you will provide professional and friendly security services while ensuring adherence to federal, state and local regulations concerning OSHA, hotel emergency procedures, safety, or other compliance requirements, as well as brand standards and local policies and procedures. The InterContinental Miami features the city's premier accommodations, convention, and meeting facilities. Overlooking sparkling Biscayne Bay, we provide a secure, inviting environment in a well-established area of the city. Priding ourselves on being ONE GREAT TEAM and honored as one of the TOP WORKPLACES of South Florida by the Sun Sentinel for the nineth year.

Requirements

High school diploma or related vocational training, plus one year of security and safety experience including some supervisory/training experience, or equivalent combination of education and experience.
Must speak fluent English.
Carrying, lifting, pushing and/or pulling items weighing up to 50-100 pounds
Frequently standing up and moving about the facility
Frequently handling objects and equipment to secure the facility
Frequently bending, stooping, and kneeling.
Communication skills are utilized a significant amount of time when interacting with the other guests and hotel staff.
Working knowledge of local laws, investigation methods, OSHA requirements and fire codes and life safety codes.
Problem solving, reasoning, motivating, organizational and training abilities are used when an emergency situation occurs.
Reading and writing abilities are utilized in order to document or record all tasks completed, to order supplies, to receive their instructions for the day and/or to read safety and security procedures.
Mathematical skills, including basic math, are used occasionally.

Nice To Haves

Other languages preferred.
Certification in safety and training and/or licensed as a Security Officer or Law Enforcement Officer may be required.
Certified CPR, First Aid instructor and training in law enforcement techniques may be required or highly desired.

Responsibilities

Assist in supervising the Security function; ensure staff is properly trained including service expectations, hotel facilities and services, and safety and emergency procedures, etc.
Monitor performance and recommend corrective or disciplinary action. Alert management of potentially serious issues.
Inspect, evaluate and ensure compliance of hotel security and safety requirements and procedures in order to protect hotel property, employees and guests against theft, crime and threats.
Investigate loss and safety incidents involving guests, employees and/or hotel loss and safety exposure and help establish procedures to prevent/minimize the loss from theft and other safety risk or litigation against the hotel.
Maintain documentation and confidential security related reporting systems for prompt retrieval of information, trend projections, and enhancement of procedures from information learned during the investigations.
Assist in training/educating employees on current safety and security issues to ensure compliance with all Company loss control policies and current security, and safety regulations.
Respond in a courteous and prompt manner to all guest related incidents, questions, complaints and/or requests to ensure a high level of guest satisfaction.
Promote teamwork and quality service through daily communication and coordination with other departments.
Perform other duties as assigned.