Loss Prevention Supervisor

London Drugs Limited • Vancouver, BC

57d • Onsite

About The Position

The Loss Prevention (LP) Supervisor is responsible for the direct supervision of area Loss Prevention personnel and programs. This role ensures the Area Loss Prevention plan is executed effectively, and that team members are trained, professional, and capable of delivering security programs in stores.
The Supervisor monitors inventory loss and crime trends, ensures department and store shrink objectives are met, oversee investigations, and ensures appropriate incident response at area locations.

Requirements

• Demonstrated interpersonal, conflict resolution, collaboration, and communication skills.
• Ability to stay calm and respond with good judgment in emergency situations.
• Demonstrated ability to work under strict confidentiality.
• Highly organized and able to adapt to shifting priorities.
• Strong supervisory and leadership skills with effective delegation and follow-up.
• Conscientious in meeting schedules and deadlines.
• Strong strategic and critical thinking skills.
• Ability to assess, plan, and respond to crime trends and vulnerabilities.
• Formal education in security operations, criminal justice, or a related field; or an equivalent combination of education and experience.
• Understanding of retail loss prevention practices, security systems, and applicable laws and regulations.
• Provincial security worker license and tactical training (depending on jurisdiction)
• Understanding rights and obligations for arrest and application of force.
• Experience in coaching, conflict management, and structured interview techniques.
• Completion of London Drugs leadership and LP training programs or equivalents.
• First Aid.
• Intermediate computer skills (Windows, Office).
• Valid class 5 driver’s license

Nice To Haves

• Proficient in Microsoft Office and BI tools is an asset.
• Industry certifications such as LPQ, CFI, or APP are preferred.

Responsibilities

• Protect all company assets and reduce losses.
• Supervise Loss Prevention team, including scheduling, training, and performance management.
• Monitor inventory loss and crime trends; meet shrink targets, lead investigations and ensure appropriate emergency response.
• Maintain effective liaison with public safety authorities, law enforcement, vendors, and other security professionals.
• Be cognizant of and report issues which could adversely affect the morale of employees.
• Ensure compliance with licensing, regulatory requirements, and company policies.
• Oversee the use of physical security systems and ensure safe, legal, and ethical practices.
• Maintain accurate records, complete payroll and administrative tasks, and ensure documentation meets standards.
• Deliver approved training programs and support team development.
• Operate the prescribed store level Loss Prevention, security, and audit programs.
• Represent Loss Prevention in interdepartmental meetings and lead collaborative projects.
• Respond to after-hours emergencies and attend select locations as required.
• Travel to company locations or industry events as needed.
• Carry communication tools and respond to after-hours emergencies as required.
• Carry keys, access cards, codes to attend and open select locations (in order to respond to emergencies).

Benefits

• Comprehensive medical, dental, prescription drug and vision coverage for you and your family
• Company matched RRSPs
• Employee Discount Program
• Post-secondary Entrance Scholarships for you or your children
• Community Involvement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree