Loss Prevention Specialist - Raleigh/Durham, NC

Publix Super Markets • Durham, NC

21h • Remote

About The Position

The Loss Prevention Specialist is responsible for the Raleigh, Durham, Greensboro, and Wilmington, NC area. This role involves responding to emergencies and investigating reports of known or suspected internal theft, violence or the threat of violence, or other criminal acts by an associate. The specialist will also schedule and conduct Shrink and Safety Audits to evaluate compliance with operational controls related to shrink and safety performance in key stores. Additionally, they will evaluate financial reports to identify improvement opportunities regarding shrink reduction, workers’ compensation and general liability, control of cash losses, and vendor credits. The role requires staying informed about or responding to local issues or activities that may impact the safety/security of customers or associates, or create a business risk, and providing appropriate support. The specialist will identify and react to stores requiring a risk assessment and oversee the installation and use of security-related equipment. This includes investigating incidents committed by non-associates that may create actual or potential losses, managing and overseeing contract security services, and conducting administrative duties related to the Loss Prevention process.

Requirements

• High school diploma or equivalent experience.
• Five (5) years of retail loss prevention and safety experience with two (2) years of multi-store loss prevention experience or five (5) years of Publix retail management experience.
• Be at least 20 years old with a valid driver’s license and authorization to drive a company vehicle (on or before his or her start date in the position).
• Knowledge of the retail environment and how it operates.
• Knowledge of retail loss prevention processes, procedures, and programs.
• Knowledge of general safety practices, procedures, and policies as they relate to a retail environment.
• Knowledge of methods used to analyze and interpret large quantities of data.
• Knowledge of retail accounting methods.
• Knowledge of physical inventory process, calculation, and control, particularly as it relates to shrinkage.
• Knowledge of physical security practices to include CCTV, alarm systems, EAS and other technologies.
• Technical knowledge of both retail processes and loss prevention programs and strategies.
• Computer skills.
• Verbal and written communication skills.
• Analytical skills.
• Decision making skills.
• Ability to maintain confidentiality.
• Interpersonal skills.
• Organizational skills.
• Willingness to work a variable schedule that may include some last-minute changes, nights, weekends, and overnight travel with little notice.
• Willingness to be on call, in most instances, always.

Nice To Haves

• Associate’s degree in criminal justice, business, accounting or a related field.
• Eight (8) years of retail loss prevention experience with five (5) years of multi-store loss prevention experience with five (5) years of management of direct reports.
• Certification in Wicklander-Zulawski Interviewing Techniques.
• LPC Certification.
• Working knowledge of criminal justice system and investigation processes.
• Knowledge of interviewing, investigative and interpersonal technique.

Responsibilities

• Responding to emergencies and investigating reports of known or suspected internal theft, violence or the threat of violence or other criminal acts of an associate.
• Scheduling and conducting Shrink and Safety Audits to evaluate compliance with operational controls related to shrink and safety performance in key stores.
• Evaluating financial reports to identify improvement opportunities with regard to shrink reduction, workers’ compensation and general liability, control of cash losses and vendor credits.
• Keeping abreast of or responding to local issues or activities that may impact the safety/security of customers or associates, or create a business risk and to provide appropriate support.
• Identifying and reacting to stores for which a risk assessment is appropriate and overseeing the installation and use of security related equipment.
• Investigating incidents, which may create actual or potential losses, committed by non-associates.
• Management and oversight of contract security services.
• Conducting administrative duties as they relate to the Loss Prevention process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED