Loss Prevention Specialist

Memphis Goodwill•Memphis, TN

1d•Onsite

About The Position

Under the general leadership of the Director of Safety & Risk Management, this role manages, administers, and implements loss prevention programs and security controls that eliminate risk and loss. The primary function is to protect the assets and interests of Memphis Goodwill, Inc. (MGI), Memphis Goodwill Industries (MGII), E-Commerce (ECOMM), and Goodwill Excel Center (GEC), thereby lowering expenses to further the mission.

Requirements

1+ years’ experience in security service, asset protection, audit, risk management, inventory control, quality assurance, or another related field
Proficient with MS Office Professional Suite, to include intermediate knowledge of Excel
Must be flexible to work weekends and/or overnight shifts as necessary
High school diploma or equivalent
Demonstrated ability to work independently with off-site supervision
Must have strong oral and written communication skills
Comfortable working in a fast-paced and multi-tasking environment
Analytical experience in performance based, action and results oriented setting
Able to work in an industrial environment that requires walking up to 5 miles a day and the ability to lift up to 20 lbs.
Must be able to work occasional after-hours and weekends
Incumbent must possess a valid driver’s license, appropriate insurance coverage and a privately owned reliable means of transportation to travel throughout territory to visit locations
Ability to bend, reach and stand, and lift up to twenty-five pounds on an occasional basis

Nice To Haves

Strong familiarity with data bases (querying and analyzing) such as SQL, MYSQL, Access, Exception-Based Reporting, etc.
Communication skills necessary to guide and direct others, influence change, resolve conflict, and effectively interact with personnel at all levels of the organization. Ability to deal with others using courtesy, tact, and good judgment.
Interpersonal skills necessary to maintain good working relationships with co-workers, brokers, carriers, vendors, and clients.
Analytical skills necessary to define and identify risks, collect data, establish facts, and provide valid conclusions.
Ability to independently determine and develop approaches to solutions under general direction.
Maintain accurate information and efficient record keeping system.
Knowledge of and ability to interpret related federal, state, and local laws, ordinances, rules, and regulations.
Ability to maintain the confidentiality of all sensitive communications.
Experience with warehouse or distribution center services
Workplace Violence and/or crisis management experience
Awareness and implementation of best practices related to the utilization of physical security systems, investigation techniques, effective oversight of contract security officers, and distribution center loss mitigation techniques

Responsibilities

Facilitate security screening process of all people entering and exiting the facility
Complete key and badge requests to LP leadership or supervisor
Assign access to individuals and/or groups with proper approval
Escalate all critical incidents to business partners (LP leadership, Operations, HR, Safety, etc.)
Maintains access controls and security tools (keys, badges, etc.)
Respond to and assist with unlocking/opening doors, escorting associates, or other duties assigned by the Director of Risk Management or Supervisor
Perform interior and exterior patrols looking for possible theft, vandalism, or unsafe behavior/situation and immediately escalate to the appropriate LP, HR, or Leadership contact
Utilize CCTV to gather facts and aid in the investigative process
Respond to and investigate alarms and security/safety incidents as directed
Ensure only authorized persons and vehicles are permitted to enter and exit the property
Complete all required Security/Safety reports and submit as directed
Conduct quality safety and security audits to ensure physical standards are in place and escalate findings of non-compliance
Assisting with investigations of internal and external theft or fraud and conducting interviews, when appropriate
Inspiring performance excellence on the part of all security service team members
Ensuring that you understand, align performance and actions with, and can clearly articulate the guiding principles and core values of the organization and their department
Meeting or surpassing your objectives that align with the security service model
Identifying, promoting, and implementing best security practices
Serving as department’s liaison and security subject matter expert for facility management, as well as keeping them abreast of key issues, strategies, and the department’s performance
Effectively partnering with leadership in evaluating current and future security service’s processes and initiatives
Performs other duties as assigned