Retail Loss Prevention & Safety Lead-HOS

DICK'S Sporting Goods•Schaumburg, IL

3d•Onsite

About The Position

The Loss Prevention & Safety Lead serves primarily to mitigate and reduce losses through the deterrence of external theft and the execution of key operational programs. This role will model customer engagement behaviors to detect and deter shoplifters and provide service to all customers. The position involves supporting and promoting company values related to athlete engagement, detecting, investigating, and documenting Organized Retail Crime and other violations of law and/or company policy. This includes networking with law enforcement, loss prevention professionals, and other retailers to identify and create comprehensive case files for repeat external theft perpetrators and minimize exposure to loss and fraud. The role proactively monitors controls and conducts local surveillance to identify possible dishonest activity and concerning behaviors typically attributed to shoplifting activity – internal and external. It also involves routinely walking stockrooms and employee-only areas to ensure store compliance with stockroom standards and identify any signs of internal theft. The Lead completes detailed and accurate incident reports in LPMS for all recoveries, shoplifting events, and grab & go activity. They effectively network with retail and government resources to identify, investigate, and address organized retail crime activities, including case resolution and prosecution. The role requires 100% ability to walk sales floor, stockrooms, and office areas during the shift, and the ability to de-escalate incidents involving confrontation by Athletes exhibiting concerning behavior. The Lead also completes weekly LP Lead Recaps.

Requirements

Prior LP or educational experience in Loss Prevention preferred.
100% ability to walk sales floor, stockrooms and office areas during duration of shift.
Ability to deescalate incidents involving confrontation by Athletes exhibiting concerning behavior.
Cameras must be on during all virtual interviews.
AI tools are not permitted to be used by the candidate during any part of the interview process.
Offers are contingent upon a satisfactory background check which may include ID verification.

Nice To Haves

Prior LP or educational experience in Loss Prevention

Responsibilities

Mitigate and reduce losses through the deterrence of external theft and the execution of key operational programs.
Model customer engagement behaviors to detect and deter shoplifters and provide service to all customers.
Support and promote company values related to athlete engagement.
Detect, investigate, and document Organized Retail Crime, and other violations of law and/or company policy.
Network with law enforcement, loss prevention professionals, and other retailers to identify and create comprehensive case files for repeat external theft perpetrators and minimize exposure to loss and fraud.
Proactively monitor controls and conduct local surveillance to identify possible dishonest activity, concerning behaviors typically attributed to shoplifting activity – internal and external.
Routinely walk stockrooms and employee-only areas to ensure store is in compliance with stockroom standards and identify any signs of internal theft.
Complete detailed and accurate incident reports in LPMS for all recoveries, shoplifting events, and grab & go activity.
Effectively network with retail and government resources to identify, investigate, and address organized retail crime activities inclusive to case resolution and prosecution.
Train all store associates and managers on Company Loss Prevention and Core Operational programs to ensure compliance.
Conduct regular review of operational processes for compliance - Inventory movement, cash office procedures and Known Loss Reporting.
Develop tactics for improvement, as necessary.
Train and validate process execution related to inventory movement functions to include TIME, claims, omni channel fulfillment and inventory adjustments.
Analyze key metrics to identify operational deficiencies and financial risks, and develop tactics to improve.
Assist with conducting store Loss Prevention assessments to ensure compliance with company processes and legal requirements.
Ensure compliance with physical building security to include key control, monthly alarm tests, alarm call response and store alarm call list is maintained.
Ensure the safety and security of associates, customers, and property per local regulations to include off site and external storage locations.
Conduct MES sweeps, Fitting Room checks and safety certifications as the needs of the business dictate.
Complete or assist with all store and department specific safety certifications in a timely manner consistent with reporting expectations (e.g., monthly safety certification, rock wall and customer services department).
Identify and correct any safety concerns with the rock wall and climbing equipment by maintaining Company loss prevention standards and controls.
Ensure all necessary licenses and permits related to areas of responsibility are up to date and work with applicable departments to renew prior to expiration.
May function as the store safety committee leader and complete all required documentation.
Review safety trends and develop action plans regularly with the store leadership team.
Participate in Shrink Coach meetings, new hire orientation and conduct frequent training sessions with store teammates.
Assist the store Shrink Coach and be responsible for auditing the store Shrink Business Plan.
Provide ad hoc support for the general needs of the business as necessary.