Loss Prevention Officer PM

Marriott • Kansas City, MO

4d • Onsite

About The Position

The Loss Prevention Officer is responsible for patrolling all areas of the property, assisting guests with room access, and monitoring various security systems including Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. This role involves securing property entrances, conducting daily physical hazard inspections, and responding to emergencies by contacting EMS or administering first aid/CPR. The officer will assist guests and employees during emergency situations, notify appropriate individuals of incidents, and de-escalate guest/employee disturbances. Responsibilities also include calling for outside assistance when necessary, completing incident reports, handling interruptions and complaints, and resolving safety hazard situations. The officer will escort unwelcome persons from the property and respond to vehicle accidents/thefts. Additionally, the role requires completing a Loss Prevention shift summary/daily activity report, maintaining confidentiality of all security and property reports, conducting investigations, gathering evidence, and conducting interviews. The position also involves following all company policies and procedures, reporting accidents and unsafe conditions, completing safety training, maintaining a professional appearance, protecting company assets, and providing excellent guest service. This includes welcoming guests, anticipating needs, assisting individuals with disabilities, and thanking guests. Communication skills are essential for speaking clearly and professionally, and for preparing and reviewing written documents accurately. Developing positive working relationships and supporting team goals are also key. The role requires standing, sitting, or walking for extended periods, and may involve additional state-specific licensing requirements. Visual verification of information, inspection of tools and equipment, computer use, and moving at a speed required to respond to work situations are necessary. Physical demands include moving, lifting, carrying, pushing, pulling, and placing objects of varying weights, grasping and manipulating objects with fine motor skills, moving through narrow or elevated spaces, and moving over various surfaces and stairs. Reasonable job duties as requested by supervisors must also be performed.

Requirements

• High school diploma or G.E.D. equivalent.
• No related work experience.
• No supervisory experience.
• None

Responsibilities

• Patrol all areas of the property; assist guests with room access.
• Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system.
• Lock property entrances when required.
• Conduct daily physical hazard inspections.
• Respond to accidents, contact EMS or administer first aid/CPR as required.
• Assist guests/employees during emergency situations.
• Notify appropriate individuals in the event of accidents, attacks, or other incidents.
• Defuse guest/employee disturbances.
• Call for outside assistance if necessary.
• Complete incident reports to document all Security/Loss Prevention related incidents.
• Handle all interruptions and complaints.
• Resolve safety hazard situations.
• Escort any unwelcome persons from the property without interrupting the orderly flow of property operation.
• Report to scenes of vehicle accidents/thefts.
• Call for assistance using proper code responses.
• Complete a Loss Prevention shift summary/daily activity report.
• Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals.
• Conduct investigations and gather evidence.
• Conduct interviews with relevant parties.
• Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak with others using clear and professional language; prepare and review written documents accurately and completely.
• Develop and maintain positive working relationships with others; support team to reach common goals.
• Comply with quality assurance expectations and standards.
• Stand, sit, or walk for an extended period of time.
• Read and visually verify information in a variety of formats (e.g., small print).
• Visually inspect tools, equipment, or machines (e.g., to identify defects).
• Enter and locate work-related information using computers and/or point of sale systems.
• Move at a speed required to respond to work situations (e.g., run, walk, jog).
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Move through narrow, confined, or elevated spaces.
• Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Perform other reasonable job duties as requested by Supervisors.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED