Loss Prevention Officer

Marriott•Monterey, CA

6d•Onsite

About The Position

The Loss Prevention Officer is responsible for patrolling all areas of the property, assisting guests with room access, and monitoring various security systems including Closed Circuit Televisions, perimeter alarm systems, duress alarms, and fire life safety systems. This role involves locking property entrances when required, conducting daily physical hazard inspections, and responding to accidents by contacting EMS or administering first aid/CPR. The officer will assist guests and employees during emergency situations, notify appropriate individuals of incidents, and defuse guest/employee disturbances, calling for outside assistance if necessary. Key duties include completing incident reports, handling interruptions and complaints, resolving safety hazard situations, and escorting unwelcome persons from the property. The role also requires reporting to scenes of vehicle accidents/thefts, using proper code responses for assistance, and completing a Loss Prevention shift summary/daily activity report. Maintaining confidentiality of all security and property reports and documents is crucial, as is conducting investigations, gathering evidence, and conducting interviews. The position also involves following all company policies and procedures, reporting accidents and unsafe conditions, completing safety training, ensuring a clean and professional appearance, protecting company assets, and providing excellent guest service. This includes welcoming and acknowledging guests, anticipating and addressing service needs, assisting individuals with disabilities, and thanking guests with appreciation. Communication skills are important, requiring clear and professional language and accurate written documentation. Developing positive working relationships and supporting team goals are also essential, as is complying with quality assurance standards. The role requires the ability to stand, sit, or walk for extended periods, and may have additional state-specific licensing requirements. Visual verification of information and inspection of equipment are necessary. The officer must be proficient in using computers and point-of-sale systems, and be able to move at a speed required to respond to work situations, including running, walking, or jogging. Physical demands include moving, lifting, carrying, pushing, pulling, and placing objects up to 50 pounds without assistance and over 75 pounds with assistance. Fine motor skills and hand-eye coordination are needed for manipulating objects. The role requires moving through narrow, confined, or elevated spaces, and over sloping, uneven, or slippery surfaces, as well as up and down stairs and service ramps. Reaching overhead and below the knees, including bending, twisting, pulling, and stooping, is also part of the job duties. Other reasonable duties may be requested by supervisors.

Requirements

High school diploma or G.E.D. equivalent.
No related work experience.
No supervisory experience.
No specific license or certification required.

Responsibilities

Patrol all areas of the property.
Assist guests with room access.
Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system.
Lock property entrances when required.
Conduct daily physical hazard inspections.
Respond to accidents, contact EMS or administer first aid/CPR as required.
Assist guests/employees during emergency situations.
Notify appropriate individuals in the event of accidents, attacks, or other incidents.
Defuse guest/employee disturbances.
Call for outside assistance if necessary.
Complete incident reports to document all Security/Loss Prevention related incidents.
Handle all interruptions and complaints.
Resolve safety hazard situations.
Escort any unwelcome persons from the property without interrupting the orderly flow of property operation.
Report to scenes of vehicle accidents/thefts.
Call for assistance using proper code responses.
Complete a Loss Prevention shift summary/daily activity report.
Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals.
Conduct investigations and gather evidence.
Conduct interviews with relevant parties.
Follow all company policies and procedures.
Report accidents, injuries, and unsafe work conditions to manager.
Complete safety training and certifications.
Ensure uniform and personal appearance are clean and professional.
Protect company assets.
Welcome and acknowledge all guests according to company standards.
Anticipate and address guests’ service needs.
Assist individuals with disabilities.
Thank guests with genuine appreciation.
Speak with others using clear and professional language.
Prepare and review written documents accurately and completely.
Develop and maintain positive working relationships with others.
Support team to reach common goals.
Comply with quality assurance expectations and standards.
Stand, sit, or walk for an extended period of time.
Read and visually verify information in a variety of formats (e.g., small print).
Visually inspect tools, equipment, or machines (e.g., to identify defects).
Enter and locate work-related information using computers and/or point of sale systems.
Move at a speed required to respond to work situations (e.g., run, walk, jog).
Stand, sit, or walk for an extended period of time or for an entire work shift.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance.
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
Move through narrow, confined, or elevated spaces.
Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Perform other reasonable job duties as requested by Supervisors.