Overnight Loss Prevention Officer
About The Position
This position involves patrolling all areas of the property, assisting guests with room access, and monitoring various security systems including Closed Circuit Televisions, perimeter alarms, duress alarms, and fire life safety systems. The role requires locking property entrances when necessary, conducting daily physical hazard inspections, and responding to accidents by contacting EMS or administering first aid/CPR. The officer will assist guests and employees during emergency situations, notify appropriate individuals of incidents, and defuse guest/employee disturbances. Responsibilities also include calling for outside assistance when needed, completing incident reports, handling interruptions and complaints, and resolving safety hazard situations. The role involves escorting unwelcome persons from the property, reporting to scenes of vehicle accidents/thefts, and using proper code responses. A key part of the job is completing a Loss Prevention shift summary/daily activity report and maintaining the confidentiality of all security and property reports and documents, releasing information only to authorized individuals. The position also requires conducting investigations, gathering evidence, and conducting interviews with relevant parties. Additionally, the role requires adherence to all company policies and procedures, reporting accidents and unsafe conditions, completing safety training, maintaining a clean and professional appearance, protecting company assets, and providing excellent guest service according to company standards. This includes anticipating and addressing guest needs, assisting individuals with disabilities, and thanking guests with appreciation. Effective communication, both verbal and written, is essential, as is developing and maintaining positive working relationships and supporting team goals. The job requires the ability to stand, sit, or walk for extended periods, and may involve additional state-specific licensing or registration requirements. Visual verification of information, inspection of tools and equipment, and computer/point of sale system usage are also part of the role. The position requires moving at a speed necessary to respond to work situations, including running, walking, or jogging. Physical tasks include moving, lifting, carrying, pushing, pulling, and placing objects, with specific weight limits and requirements for assistance. Fine motor skills, hand-eye coordination, and the ability to move through narrow, confined, or elevated spaces, as well as over sloping, uneven, or slippery surfaces and stairs, are necessary. Reaching overhead and below the knees, including bending, twisting, pulling, and stooping, is also required. Other reasonable job duties may be requested by supervisors.
Requirements
- High school diploma or G.E.D. equivalent
- No related work experience
- No supervisory experience
- Ability to stand, sit, or walk for an extended period of time
- Ability to read and visually verify information in a variety of formats (e.g., small print)
- Ability to visually inspect tools, equipment, or machines (e.g., to identify defects)
- Ability to enter and locate work-related information using computers and/or point of sale systems
- Ability to move at a speed required to respond to work situations (e.g., run, walk, jog)
- Ability to stand, sit, or walk for an extended period of time or for an entire work shift
- Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance
- Ability to grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination
- Ability to move through narrow, confined, or elevated spaces
- Ability to move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps
- Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping
Nice To Haves
- Some states may have additional licensing/registration requirements to be considered for this position.
Responsibilities
- Patrol all areas of the property
- Assist guests with room access
- Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system
- Lock property entrances when required
- Conduct daily physical hazard inspections
- Respond to accidents, contact EMS or administer first aid/CPR as required
- Assist guests/employees during emergency situations
- Notify appropriate individuals in the event of accidents, attacks, or other incidents
- Defuse guest/employee disturbances
- Call for outside assistance if necessary
- Complete incident reports to document all Security/Loss Prevention related incidents
- Handle all interruptions and complaints
- Resolve safety hazard situations
- Escort any unwelcome persons from the property without interrupting the orderly flow of property operation
- Report to scenes of vehicle accidents/thefts
- Call for assistance using proper code responses
- Complete a Loss Prevention shift summary/daily activity report
- Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals
- Conduct investigations and gather evidence
- Conduct interviews with relevant parties
- Follow all company policies and procedures
- Report accidents, injuries, and unsafe work conditions to manager
- Complete safety training and certifications
- Ensure uniform and personal appearance are clean and professional
- Maintain confidentiality of proprietary information
- Protect company assets
- Welcome and acknowledge all guests according to company standards
- Anticipate and address guests’ service needs
- Assist individuals with disabilities
- Thank guests with genuine appreciation
- Speak with others using clear and professional language
- Prepare and review written documents accurately and completely
- Develop and maintain positive working relationships with others
- Support team to reach common goals
- Comply with quality assurance expectations and standards
- Stand, sit, or walk for an extended period of time
- Read and visually verify information in a variety of formats (e.g., small print)
- Visually inspect tools, equipment, or machines (e.g., to identify defects)
- Enter and locate work-related information using computers and/or point of sale systems
- Move at a speed required to respond to work situations (e.g., run, walk, jog)
- Stand, sit, or walk for an extended period of time or for an entire work shift
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance
- Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination
- Move through narrow, confined, or elevated spaces
- Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping
- Perform other reasonable job duties as requested by Supervisors
Benefits
- Access to opportunity
- Environment where unique backgrounds are valued and celebrated
- Opportunity to be where you can do your best work
- Opportunity to begin your purpose
- Opportunity to belong to an amazing global team
- Opportunity to become the best version of you
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
