Exp. Loss Prevention Officer Exp Required Flexible Schedule to include Overnight

Hotel Monteleone•New Orleans, LA

7d•Onsite

About The Position

The Loss Prevention/Security Officer position is responsible for patrolling, monitoring security cameras, and maintaining a visible presence in the lobby to assist guests. The role involves preventing and detecting intrusions, ensuring the security of doors, windows, and gates, responding to alarms, and investigating disturbances. The officer will monitor and authorize the entrance and departure of individuals, guard against theft, and ensure the security of the premises. Responsibilities include conducting and logging random searches, updating security logs with activities and irregularities, and contacting emergency services when necessary. The position also involves warning individuals of rule infractions, evicting violators, ensuring professional interactions at the security window, conducting regular building and perimeter checks, and assisting the Manager on Duty. Other duties may be assigned.

Requirements

Effectively interact and communicate with people from diverse backgrounds
Read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
Write routine reports and correspondence
Speak effectively to present information before groups of guests, customers or associates of the hotel
Add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimals
Compute rate, ratio and percent
Apply common sense understanding to carry out detailed but uninvolved instructions furnished in written, oral or diagram form
Deal with problems involving several concrete variables in standardized situations
A high school diploma or general education degree (GED)
At least one (1) year of customer service experience
At least one (1) year of security or surveillance experience preferably in hospitality

Nice To Haves

Manage difficult or emotional customer situations; respond promptly to customer needs; solicit customer feedback to improve service; respond to requests for service and assistance; meet commitments
Focus on solving conflict, not blaming; maintain confidentiality; listen to others without interrupting; keep emotions under control; remain open to the ideas of others and try new things
Identify and resolve problems in a timely manner; gather and analyze information skillfully develops alternative solutions; work well in group problem solving situations; use reason even when dealing with emotional topics
Speak clearly and persuasively in positive or negative situations; listen and get clarification; respond well to questions; participate in meetings
Balance team and individual responsibilities; exhibit objectivity and openness to the views of others; give and welcome feedback; contribute to building a positive team spirit; put success of team above own interests; ability to build morale and group commitments to goals and objectives; support team’s efforts to succeed
Write clearly and informatively; edit work for spelling and grammatical errors; ability to read and interpret written information
Follow policies and procedures; support hotel’s organizational goals and values
Adapt to changes in the work environment; ability to deal with frequent changes, delays or unexpected events
Consistently arrive to work and arrive on time; ensure work responsibilities are covered when absent; arrive at meetings and appointments on time
Follow instructions, respond to management direction; take responsibility for own actions; keep commitments; commit to long hours of work when necessary to reach goals; complete tasks on time or notify appropriate person with an alternate plan
Ask for and offer help when needed
Display original thinking and creativity; meet challenges with resourcefulness; generate suggestions for improving work; develop innovative approaches and ideas
Assess own strengths and weaknesses; pursue training and development opportunities; strive to continuously build knowledge and skills; share expertise with others
Approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments
Demonstrates accuracy and thoroughness; monitor own work to ensure quality
Meet productivity standards; complete work in timely manner; strive to increase productivity; work quickly
Observe safety and security procedures; report potentially unsafe conditions; use equipment and materials properly

Responsibilities

Patrol, watch security cameras and primarily be visible in the lobby to assist as needed with guests.
Prevent and detect signs of intrusion and ensure security of doors, windows and gates
Answer alarms and investigate disturbances
Monitor and authorize entrance and departure of associates, visitors, deliveries and other persons to guard against theft and security of premises
Conduct and log random searches
Update Security Logs with activities and irregularities
Call police or fire departments in cases of emergency such as fire or presence of unauthorized persons
Warn persons of rule infractions or violations or evict violators from premises
Ensure all interactions with associates and visitors at the Security window are of professional nature
Make regular security checks of building as well as perimeter checks
Assist Manager on Duty as directed
Other duties as assigned