Full-time Loss Prevention Officer

Omni Hotels & Resorts•Toronto, ON

3d•CA$30 - CA$32•Onsite

About The Position

The Loss Prevention Officer ensures the safety and tranquil stay of hotel guests and employees, enforcing the policies and procedures of the hotel and recording in writing any assigned task. The hourly rate for this position is $30 – $32 annually. Compensation within the range is based on job-related skills, knowledge, and relevant experience. This posting represents an existing vacancy.

Requirements

Must possess a Valid Ontario Ministry Security Guard License.
Previous Loss Prevention/Security experience preferred.
Must be able to stand and walk for up to 4 hours per shift.
Must be able to communicate effectively by telephone, email, radio and reporting.
Must have basic computer knowledge.
Must be able to reach various areas of the hotel/resort at a rapid pace if necessary.
First Aid/CPR Certification is required.
Knowledge of Ontario Criminal Code, Trespass to Property Act & Ontario Use of Force.
Must be able to remain calm and professional during stressful situations.
Must be able to work a flexible schedule including day, evening, overnight shifts, weekends and holidays.

Nice To Haves

Previous Loss Prevention/Security experience

Responsibilities

Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets.
Answer house calls to assist both guests and associates with respect to safety, security and hotel operations.
Initiate and follow-up with all investigations of crimes committed against property and persons.
Assist sick/injured guests or associates ensuring all documentation, reporting and witness statements are completed within a timely manner.
Initiate investigations, write incident and accident reports, monitor investigations to their timely conclusion and ensure appropriate follow-up with guests, visitors and employees, documenting all contacts.
Maintain accurate records while performing basic duties including, but not limited to, camera monitoring, shift activity log, codebook and employee/guest interactions.
Monitor visitor and vendor access to the property.
Escort and interact with special guests that need privacy when entering/exiting the hotel through the heart of the house areas.
Maintain confidentiality when dealing with sensitive guest or associate issues.
Prepare incident and accident reports accurately and in the specified format.
Assist supervisor or director in checking alarm systems, safety and fire alarm systems and closely monitoring security of building doors, service areas, delivery areas and grounds.
Assist hotel management in emergency situations by knowing all hotel safety procedures and leading/directing guests and associates to safety.