Loss Prevention Manager

Omni Hotels & Resorts•New Haven, CT

4d•Onsite

About The Position

ABC Company has 50 years of experience in the education industry. We would love to have you join our team! The vision of Acme is to be the recognized leader in transportation advocacy representing the safest, most responsible and financially successful motor carriers. Our mission is to effectively advocate and communicate efforts designed to improve safety and profitability for our members. This role is responsible for coordinating the hiring and termination of all Loss Prevention personnel, or acting as the primary relationship manager with a contracted third-party supplier. The position ensures that all Loss Prevention functions are properly completed, personnel are correctly assigned, and disciplinary actions are taken in conjunction with management. The Loss Prevention Manager is the primary contact for the Presynct Incident Report software, overseeing user administration, report monitoring, and training. They review all incident reports for accuracy and timely submission, maintain positive interdepartmental relationships, and report property deficiencies and safety hazards. A key responsibility is conducting thorough investigations and reports for incidents such as losses, thefts, accidents, and acts of violence. The role also involves coordinating guest room surveillance and maintaining the key control program. Additionally, the manager ensures all Loss Prevention equipment is in good working order and monitors various hotel areas to control undesirable individuals. The position requires conducting associate bag checks, assisting with new associate training on loss prevention and safety, and working approximately 50 hours per week, including evenings and weekends, often in coordination with local law enforcement.

Requirements

In Connecticut, private security management credentials involve state licensing via the Department of Emergency Services & Public Protection (DESPP) for companies and officers, requiring approved training (8-hour course for guards), background checks, fingerprints, and fees.
Experience coordinating hiring and termination of personnel or managing third-party suppliers.
Experience with incident report software (Presynct preferred).
Experience in investigating incidents such as losses, thefts, accidents, and acts of violence.
Experience in maintaining key control programs.
Experience monitoring hotel areas to control undesirable individuals.
Ability to conduct associate bag checks.
Ability to train new associates on loss prevention and safety topics.
Ability to work approximately 50 hours/week, including days, evenings/nights, Fridays, and Saturdays.

Nice To Haves

CPP (Certified Protection Professional): Considered the gold standard, requires significant experience (7-9 years) and proven leadership.

Responsibilities

Coordinate the hiring and termination of all Loss Prevention personnel, or serve as the primary relationship manager with a third-party supplier.
Ensure all Loss Prevention personnel functions are properly completed.
Ensure shift personnel are properly assigned at all times, in partnership with third-party security suppliers.
Discipline Loss Prevention personnel (including via third-party supplier) in conjunction with the Director of Rooms and/or General Manager.
Serve as the primary contact for Presynct Incident Report software, including user administration, report monitoring, and training new users.
Review all incident reports completed in Presynct to ensure accuracy and timely submission.
Maintain a good relationship with all departments within the hotel and ensure efficient service is available.
Report all observed hotel property deficiencies and safety hazards.
Ensure thorough investigations and reports are made on incidents (e.g., losses, thefts, accidents, acts of violence) incurred by guests and associates.
Coordinate guest room surveillance in conjunction with the Director of Rooms and/or General Manager.
Ensure all phases of the key control program are maintained and any discrepancies are investigated and reported.
Ensure all items of Loss Prevention equipment are kept clean and in good working condition.
Monitor all traffic in various hotel areas to control non-guest individuals.
Report associates using unauthorized hotel entrances/exits.
Conduct associate bag checks randomly and upon request of the General Manager.
Assist with training of new associates on loss prevention and safety topics, including OSH.