Loss Prevention Guard

Georgia Tech Hotel & Conference Center (Crestline Hotels and Resorts)•Atlanta, KS

About The Position

The Loss Prevention Guard monitors and patrols assigned areas to provide a safe environment for guests and employees and to minimize opportunities for loss or damage. The role anticipates potential problems, responds to disturbances and prohibited conduct, and assists with emergency situations as needed. The guard reviews shift records and hotel status, manages access and issued security equipment, maintains accurate records, and monitors employee and visitor activity at the employee entrance. Duties also include monitoring surveillance cameras, investigating alarms and complaints, patrolling designated points, resolving safety hazards, assisting guests, and coordinating with outside agencies and hotel departments. The position responds to accidents and emergencies, may administer first aid and CPR, documents incidents, handles lost and found items and valuables, assists with vehicle and room security, and maintains confidentiality of security and hotel records. The guard completes required reports and shift handoff duties.

Requirements

High school graduate or GED, or work equivalent.
Experience in Loss Prevention or Security.
At least 18 years of age.
Criminal-free record.
Able to work two or three nights a week.
Valid state driver's license and excellent driving record.
Able to drive all company vehicles, if applicable.
Good understanding of the English language.
Knowledge of local laws, investigative methods, and fire safety.
Certification in CPR and first aid.

Nice To Haves

Previous hotel, law enforcement, or military experience.
Special Police Officer (SPO) certification.
Certification of previous training in an alcohol awareness program.

Responsibilities

Review department log records and relevant information for the daily shift; review hotel status and follow up on actions with the previous and incoming shifts.
Issue radios, beepers, and keys to designated hotel personnel.
Maintain accurate records and safeguard them.
Check employee identification and time-card punches at the employee entrance.
Ensure non-hotel personnel at the employee entrance are properly escorted while on property; provide escorts for employees.
Ensure after-hours access to secured hotel areas is authorized, monitored, and documented.
Handle deliveries received during non-business hours.
Work with outside agencies, including police; coordinate emergency situations and contact the Director of Security immediately in emergencies.
Monitor surveillance cameras, investigate duress alarms, and patrol the property using specified equipment; check designated points and document actions taken.
Resolve safety hazards, ensure guest room doors are secured, assist guests with room access, and investigate suspicious persons on hotel property.
Conduct investigations into theft or lost items, noise, assault, food poisoning, and other guest complaints; complete reports.
Respond promptly to guest or employee accidents, administer first aid and CPR, and communicate required information to EMS or medical personnel.
Respond to scenes of guest or employee fighting and comply with state regulations and hotel guidelines for handling intoxicated guests.
Coordinate towing of vehicles and respond to vehicle accidents or thefts, documenting required information.
Assist with moving or removing guest room possessions and with inventory and security of those items and E-key rooms.
Document, organize, and store lost and found items; document guest inquiries and coordinate return of lost items.
Comply with guest requests to store and safeguard valuables.
Make arrests in compliance with legal and hotel requirements.
Secure rental vehicles and keys until issuance and upon return.
Maintain confidentiality of Security and hotel reports and documents, releasing information only to authorized individuals.
Answer the departmental telephone and communicate by radio or beeper with designated hotel personnel.
Prepare maintenance work orders and submit them to Engineering.
Complete designated reports legibly, document pertinent information in the log book daily, and complete paperwork and closing duties before leaving.