Loss Prevention Guard

Crestline Hotels and Resorts•Atlanta, GA

About The Position

The Loss Prevention Guard monitors and patrols assigned hotel areas to help provide a safe environment for guests and employees and minimize opportunities for loss or damage. The role anticipates potential problems, responds to disturbances and prohibited conduct, and assists with emergency situations as needed. The guard maintains shift records, monitors surveillance, conducts patrols and investigations, coordinates with hotel personnel and outside agencies, and handles security-related guest and employee requests. The position also responds to accidents and medical situations, documents incidents, manages lost and found items, and performs related reporting and closing duties.

Requirements

High school graduate or GED, or equivalent work experience.
Experience in Loss Prevention or Security.
At least 18 years of age.
Criminal-free record.
Able to work two or three nights a week.
Valid state driver's license and excellent driving record.
Ability to drive all Company vehicles, if applicable.
Good understanding of the English language.
Knowledge of local laws, investigative methods, and fire safety.
Certification in CPR and first aid.

Nice To Haves

Previous hotel, law enforcement, or military experience.
Special Police Officer (SPO) certification.
Certification of previous training in an alcohol awareness program.

Responsibilities

Review department logs and hotel status, follow up with the previous shift, and brief the oncoming Loss Prevention Guard.
Issue radios, beepers, and keys to designated hotel personnel; maintain accurate records and safeguard them.
Check employee identification and time-card punches at the employee entrance; escort non-hotel personnel and employees as needed.
Inspect employee packages, purses, and bags as employees enter or leave the property.
Ensure after-hours access to secured hotel areas is authorized, monitored, and documented; handle deliveries received during non-business hours.
Work with outside agencies such as police, coordinate emergency situations, and contact the Director of Security immediately during emergencies.
Monitor surveillance cameras and investigate duress alarms.
Patrol the property with specified equipment, check designated points, document actions, and resolve safety hazards.
Ensure guest room doors are secured and assist guests with room access; investigate suspicious persons on hotel property.
Investigate designated theft, lost-item, noise, assault, food-poisoning, and other guest complaints, and complete reports.
Respond promptly to guest or employee accidents, administer first aid or CPR, and communicate information to EMS or medical personnel as required.
Respond to guest or employee fights and comply with state regulations and hotel guidelines for handling intoxicated guests.
Coordinate vehicle towing and respond to vehicle accidents or thefts, documenting required information.
Assist with moving or removing guest-room possessions and with inventory and security of those items and “E” key rooms.
Document, organize, and store items turned in to Security; document lost-item inquiries and coordinate returns to guests.
Respond to guest requests to store and safeguard valuables.
Make arrests in compliance with legal and hotel requirements.
Secure rental vehicles and keys until they are issued to lessees and when they are returned.
Maintain confidentiality of Security and hotel reports and documents, releasing information only to authorized individuals.
Answer the departmental telephone and communicate by radio or beeper with designated hotel personnel.
Prepare maintenance work orders and submit them to Engineering; complete designated reports legibly.
Record pertinent information in the log book daily and complete paperwork and closing duties before leaving.