3rd Shift Loss Prevention Guard-Renaissance Raleigh Hotel

Concord Hospitality Enterprises•Raleigh, NC

2d•$19 - $19•Onsite

About The Position

We are hiring a Loss Prevention Officer for the 3rd shift (Friday and Saturday, 11:00 PM - 7:00 AM). This role is responsible for the safeguarding of hotel property, assets, guests, visitors, and associates. The ideal candidate is dependable, reliable, calm under pressure, and customer service-oriented with safety as their top concern. You will ensure security measures are in place and followed, assist guests and employees with safety and security matters, and protect the hotel's assets including the building, grounds, and equipment. We offer a great company culture at Concord Hospitality where everyone is valued and treated with respect, supporting personal development, work-life balance, diversity, and a commitment to excellent customer service.

Requirements

Dependability
Reliability
Calmness under pressure
Customer Service orientation
Safety as a top concern

Nice To Haves

Experience in Loss Prevention
Experience in a hotel environment

Responsibilities

Patrol hotel property to ensure the safety of our guests and employees and to protect the hotel assets.
Answer house calls, assist guests and employees with respect to safety, security and hotel operations.
Initiate and follow up all investigations of crimes committed against hotel and persons.
Assist sick or injured guests or employees, ensuring documentation and disposition of reports.
Initiate investigations, write incident reports/accident reports, monitors investigations to their timely conclusion and ensure appropriate follow up with guests, visitors and employees.
Document all contacts at hotel and Concord as deemed necessary.
Maintain accurate records while performing basic duties including but not limited to camera monitoring, shift activity log, codebook and employee and guest binder interaction.
Assist supervisor in checking alarm systems and safety and fire department systems, closely monitoring security of building doors, service areas and delivery areas.