Full Time Loss Prevention Customer Service Associate

The TJX Companies, Inc.•Solana Beach, CA

1d•Onsite

About The Position

This role supports a positive customer shopping experience and maintains a strong store partnership with store teams and Loss Prevention. The associate understands operational procedures and deters acts of dishonesty within established customer service guidelines. They provide timely, courteous, and knowledgeable service to customers, engage customers to provide support and create a positive shopping environment, and act as an effective deterrent to theft through customer engagement and a professional and knowledgeable presence. The associate also observes accurate checkout procedures for customers and Associates, communicates shrink-related concerns to Store Management and Loss Prevention, and maintains an effective partnership with Store Management and Loss Prevention to accomplish work assignments and overall goals and objectives. This role coordinates and completes shrink-related activities in partnership with Store Management, supports and participates in store shrink reduction goals and programs, promotes a culture of honesty and integrity, maintains confidentiality, encourages Associate use of shrink reduction resources, and promotes safety awareness and supports maintenance of a safe environment. The associate follows through on commitments, accomplishes goals with minimum supervision, adheres to all labor laws, policies, and procedures, and performs other duties as assigned.

Requirements

Excellent communication skills and good judgment.
Ability to respond appropriately to changes in direction or unexpected situations.
Standout colleague, working effectively with peers and supervisors to accomplish tasks.
Able to work a flexible schedule to support business needs.
0-2 years retail or security experience.

Responsibilities

Supports a positive customer shopping experience and maintains a strong store partnership with store teams and Loss Prevention.
Understands operational procedures and deters acts of dishonesty within established customer service guidelines.
Provides timely, courteous and knowledgeable service to customers.
Engages customers, providing support and creating a positive shopping environment.
Provides an effective deterrent to theft through customer engagement and a professional and knowledgeable presence.
Observes accurate checkout procedures for customers and Associates.
Communicates shrink-related concerns to Store Management and Loss Prevention.
Maintains an effective partnership with Store Management and Loss Prevention to accomplish work assignments and overall goals and objectives.
Coordinates and completes shrink-related activities in partnership with Store Management.
Supports and participates in store shrink reduction goals and programs.
Promotes a culture of honesty and integrity; maintains confidentiality.
Encourages Associate use of shrink reduction resources.
Promotes safety awareness and supports maintenance of a safe environment.
Follows through on commitments; accomplishes goals with minimum supervision.
Adheres to all labor laws, policies, and procedures.
Performs other duties as assigned.