Loss Prevention Customer Service Associate

The TJX Companies, Inc.•Menifee, CA

1d•Onsite

About The Position

The Loss Prevention Customer Service Associate at HomeGoods, part of TJX Companies, plays a crucial role in enhancing the customer shopping experience and maintaining strong partnerships with store teams and Loss Prevention. This position requires understanding operational procedures and actively deterring dishonesty while adhering to customer service guidelines. Key responsibilities include providing courteous and knowledgeable service, engaging customers to foster a positive shopping environment, and acting as a visible deterrent to theft. The associate will also monitor checkout procedures, report shrink-related concerns to management, and collaborate with Store Management and Loss Prevention to achieve operational goals and reduce shrink. Furthermore, the role involves promoting a culture of honesty, integrity, confidentiality, and safety awareness, encouraging the use of shrink reduction resources, and ensuring compliance with all labor laws and company policies. The associate is expected to be self-motivated, follow through on commitments, and perform other assigned duties.

Requirements

Excellent communication skills and good judgment
Ability to respond appropriately to changes in direction or unexpected situations
Standout colleague, working effectively with peers and supervisors to accomplish tasks
Able to work a flexible schedule to support business needs
0-2 years retail or security experience

Responsibilities

Supports a positive customer shopping experience and maintains a strong store partnership with store teams and Loss Prevention
Understands operational procedures and deters acts of dishonesty within established customer service guidelines
Provides timely, courteous and knowledgeable service to customers
Engages customers, providing support and creating a positive shopping environment
Provides an effective deterrent to theft through customer engagement and a professional and knowledgeable presence
Observes accurate checkout procedures for customers and Associates
Communicates shrink-related concerns to Store Management and Loss Prevention
Maintains an effective partnership with Store Management and Loss Prevention to accomplish work assignments and overall goals and objectives
Coordinates and completes shrink-related activities in partnership with Store Management
Supports and participates in store shrink reduction goals and programs
Promotes a culture of honesty and integrity; maintains confidentiality
Encourages Associate use of shrink reduction resources
Promotes safety awareness and supports maintenance of a safe environment
Follows through on commitments; accomplishes goals with minimum supervision
Adheres to all labor laws, policies, and procedures
Performs other duties as assigned

Benefits

Associate discount
EAP
Smoking cessation
Bereavement
401(k) Associate contributions
Child care discounts
Cell phone discounts
Pet insurance
Legal insurance
Credit union
Referral bonuses
401(k) match (for those who meet service or hours requirements)
Medical insurance (for those who meet service or hours requirements)
Dental insurance (for those who meet service or hours requirements)
Vision insurance (for those who meet service or hours requirements)
HSA (for those who meet service or hours requirements)
Health care FSA (for those who meet service or hours requirements)
Life insurance (for those who meet service or hours requirements)
Short/long term disability (for those who meet service or hours requirements)
Paid parental leave (for those who meet service or hours requirements)
Paid holidays (for those who meet service or hours requirements)
Paid vacation (for those who meet service or hours requirements)
Paid sick leave (for those who meet service or hours requirements)
Auto/home insurance discounts (for those who meet service or hours requirements)
Scholarship program (for those who meet service or hours requirements)
Adoption assistance (for those who meet service or hours requirements)
Competitive salary