Loss Prevention Customer Service Associate II (Uniformed Security Guard)

TJX•Alexandria, VA

19d•Onsite

About The Position

The Loss Prevention Customer Service Associate II supports the District Loss Prevention Manager and Store Management by carrying out core loss-prevention responsibilities, including serving as a visible deterrent to potential loss or dishonesty while wearing a body-worn camera. The role also supports a positive customer shopping experience and strong partnerships with store teams and loss prevention. The associate uses sound judgment to protect their own safety, the safety of others, and the Company brand, and follows Company policies, procedures, culture, and values. The associate maintains a professional stance at the front of the store or in a department, greets customers courteously, and directs requests for assistance to store management or customer service using a Company-issued radio. Duties also include observing and reporting suspicious behavior or critical incidents, reviewing and understanding the Store Emergency Response Guide, completing a closing safety sweep with a member of management, and documenting required incidents in AIIM Case Management. Other duties may be assigned.

Requirements

Strong verbal and written communication skills.
Sound decision-making skills.
Ability to take initiative and perform well independently.
Ability to prioritize and organize workload and manage time effectively.
Ability to stand for long periods of time.
0–2 years of retail or security experience.

Responsibilities

Maintain a proper and professional stance in the designated area at the front of the store.
Act as a visual deterrent to prevent potential loss or dishonesty.
Review and understand the Store Emergency Response Guide.
Wear a complete Company-approved uniform, including a body-worn camera.
Greet customers appropriately and demonstrate courtesy and respect.
Establish and maintain a position at the front of the store or in a department.
Respond to customer requests for assistance by referring customers to store management or customer service via a Company-issued radio.
Observe and report suspicious behavior or critical incidents to Loss Prevention or store management.
Perform a closing safety sweep of the store with a member of management.
Adhere to Company policies and procedures.
Document required incidents in AIIM Case Management.
Perform other duties as assigned.

Benefits

Associate discount
Employee assistance program (EAP)
Smoking cessation assistance
Bereavement benefit
401(k) associate contributions
Child care discounts
Cell phone discounts
Pet insurance
Legal insurance
Credit union
Referral bonuses
401(k) match, for associates meeting service or hours requirements
Medical insurance, for associates meeting service or hours requirements
Dental insurance, for associates meeting service or hours requirements
Vision insurance, for associates meeting service or hours requirements
Health savings account (HSA), for associates meeting service or hours requirements
Health care flexible spending account (FSA), for associates meeting service or hours requirements
Life insurance, for associates meeting service or hours requirements
Short- and long-term disability, for associates meeting service or hours requirements
Paid parental leave, for associates meeting service or hours requirements
Paid holidays, vacation, and sick leave, for associates meeting service or hours requirements
Auto and home insurance discounts
Scholarship program
Adoption assistance