Loss Prevention Customer Associate II

TJX•Memphis, TN

3d•Onsite

About The Position

The Loss Prevention Customer Associate II supports the District Loss Prevention Manager and Store Management by carrying out core loss-prevention responsibilities. The role focuses on acting as a visible deterrent to potential loss or dishonesty while wearing a body-worn camera. The associate supports a positive customer shopping experience and strong partnerships between store teams and loss prevention, and uses sound judgment to help ensure the safety of themselves and others and protect the Company brand. The associate is expected to follow Company policies and uphold its culture and values. Responsibilities include maintaining a professional position at the store entrance or in a department, greeting and assisting customers, and referring customer requests to store management or customer service using a Company-issued radio. The associate observes and reports suspicious behavior or critical incidents, conducts a closing safety sweep with a member of management, follows the Store Emergency Response Guide, and documents required incidents in AIIM Case Management. Other duties may be assigned.

Requirements

Strong verbal and written communication skills.
Sound decision-making skills.
Ability to take initiative and perform well independently.
Ability to prioritize and organize workload and manage time effectively.
Ability to stand for long periods of time.
0–2 years of retail or security experience.

Responsibilities

Maintain a proper and professional stance in the designated area at the front of the store.
Act as a visual deterrent to prevent potential loss or dishonesty.
Review and understand the Store Emergency Response Guide.
Wear a complete Company-approved uniform, including a body-worn camera.
Greet customers appropriately and demonstrate courtesy and respect.
Establish and maintain a position at the front of the store or in a department.
Respond to customer requests for assistance by referring customers to store management or customer service via a Company-issued radio.
Observe and report suspicious behavior or critical incidents to Loss Prevention or store management.
Perform a closing safety sweep of the store with a member of management.
Adhere to Company policies and procedures.
Document required incidents in AIIM Case Management.
Perform other duties as assigned.

Benefits

Associate discount
Employee assistance program (EAP)
Smoking cessation assistance
Bereavement benefit
401(k) associate contributions
Child care discounts
Cell phone discounts
Pet insurance
Legal insurance
Credit union
Referral bonuses
401(k) match, for associates who meet service or hours requirements
Medical insurance, for associates who meet service or hours requirements
Dental insurance, for associates who meet service or hours requirements
Vision insurance, for associates who meet service or hours requirements
Health savings account (HSA), for associates who meet service or hours requirements
Health care flexible spending account (FSA), for associates who meet service or hours requirements
Life insurance, for associates who meet service or hours requirements
Short- and long-term disability, for associates who meet service or hours requirements
Paid parental leave, for associates who meet service or hours requirements
Paid holidays, vacation, and sick time, for associates who meet service or hours requirements
Auto and home insurance discounts, for associates who meet service or hours requirements
Scholarship program, for associates who meet service or hours requirements
Adoption assistance, for associates who meet service or hours requirements