Loss Prevention Clerk

Partners 1st Federal Credit Union•Fort Wayne, IN

7d•Onsite

About The Position

This position assists in the investigation of cases of fraud involving electronic/cyber systems, new accounts, account abuse, check forgery, elder abuse, suspected money laundering, check kiting, and identity theft. The role involves analyzing various reports to identify and limit potential fraud actions on customer accounts. The ideal candidate will have strong attention to detail, stellar investigative skills, a strong sense of professionalism and empathy, and the ability to work full-time, 40 hours per week, with some flexibility in the daily schedule. The role requires compliance with applicable laws and regulations, including the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control, as well as all company policies. A strong commitment to service excellence and member-focused solutions is essential.

Requirements

Up to 6 months of similar or related experience, including preparatory experience.
A high school degree or GED is required.
A significant level of trust, credibility and diplomacy is required.
Able to use database, spreadsheet and word processing software suites to record and maintain records, with customer contact as necessary via form correspondence.
Able to learn and retain knowledge of local, state and federal laws and regulations concerning civil and criminal remedies for fraudulent check and debit card activities.
Is able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs.
Must be capable of climbing / descending stairs in an emergency situation.
Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators.
Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary.
Must be capable of regular, reliable and timely attendance.
Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team.
Must be able to read and carry out various written instructions and follow oral instructions.
Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics.
Must be able to speak clearly and deliver information in a logical and understandable sequence.
Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public.
Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace.
Must be able to effectively handle multiple, simultaneous, and changing priorities.
Must be capable of exercising highest level of discretion on both internal and external confidential matters.

Nice To Haves

Strong attention to detail
Stellar investigative skills
Dependable person with a strong sense of professionalism and empathy

Responsibilities

Investigates all fraud for authenticity; researches supporting documentation of fraud; works with members to mitigate losses or make recoveries on fraud; monitors fraud account for further activity.
Review A2A/P2P reports for fraud activity.
Process alerts in Verafin.
Review Daily Shared Branch report to ensure proper holds are placed on member deposits.
Other duties as assigned.
Comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control, in addition to all company policies.
Reflect the credit union's culture, mission, and core values through exceptional service that supports both employees and members.