Loss Prevention and Store Systems Manager

Calendar Holdings•Austin, TX

1d•Onsite

About The Position

Go! Retail Group is a national specialty retailer operating hundreds of name-brand stores across the country, including Go! Toys and Toys”R”Us, Babies”R”Us, Attic Salt, Wonder World and more. They also run a successful e-commerce business and are the leading retailer of calendars, games, and toys products in shopping centers nationwide. Go! Retail Group is an established retailer organization with a passion for innovation, operations, and community. They are a family-owned business that believes in operating responsibly and with heart, valuing innovation, collaboration, integrity, transparency, community, and fun.

Requirements

Positive attitude
Team work-oriented
Ability to Multi task
Skilled in LP analysis to reduce loss
Basic knowledge of store systems
Interviewing skills
Strong written and verbal communication
Demonstrate computer skills, including comfort with Microsoft office & Excel proficiency
Ability to accomplish tasks in the most timely and efficient manner
Multi-tasking, problem solving and organizational skills
Openness to receiving frequent feedback and incorporating it into daily work

Responsibilities

Review and analyze daily and weekly exception reporting to address issues in the stores.
Research all cash and credit refunds which exceed sales and address.
Follow up on all manual discounting utilizing daily reports, including all coupon discounts.
Investigate cash variances and deposit compliance issues, partnering with store teams to resolve.
Review Operators with outstanding ACH and partner with accounting on communication of problems.
Identify and follow up on stores with daily sales less than $100.
Utilize margin reporting to identify potential problems in the field.
Develop working knowledge of operator, store, SRV and SOP manuals.
Provide and program all cameras for employee stores.
Audit weekly and partner with store systems to ensure all are online.
Audit all cameras weekly in New Braunfels distribution center and Austin warehouse for functionality.
Purchase, program and send safes and lock boxes to all employee stores.
Address broken equipment.
Oversee the safety program and facilitate all meetings.
Participate in all store training webinars to teach processes and communicate LP expectations.
Escalate all issues to SR Director of Retail Operations and make decisions to address and resolve with urgency.
Investigate and interview all asset protection issues.
Partner with HR and Director Operations on corrective action up to and including termination.
Supervise Store Systems team and actively partner on ongoing projects and new initiatives.
Actively involved in time fraud investigations.
Work communication log daily for actions to support the stores.
Cross train in all operational functions.