Loss Prevention and Store Systems Manager

Go! Retail Group•Austin, TX

1d•Hybrid

About The Position

Go! Retail Group is a national specialty retailer based in Austin, Texas, operating hundreds of name-brand stores across the country, including Go! Toys and Toys”R”Us, Babies”R”Us, Attic Salt, Wonder World, and more. They also run a successful e-commerce business and are the leading retailer of calendars, games, and toys products in shopping centers nationwide. Go! Retail Group is an established retailer with a passion for innovation, operations, and community. They are a family-owned business that values innovation, collaboration, integrity, transparency, community, and fun. They aim to bring joy to their customers through their products and create a fun and challenging work environment.

Requirements

Skilled in LP analysis to reduce loss.
Basic knowledge of store systems.
Interviewing skills
Strong written and verbal communication.
Demonstrate computer skills, including comfort with Microsoft office & Excel proficiency
Ability to accomplish tasks in the most timely and efficient manner
Multi-tasking, problem solving and organizational skills
Openness to receiving frequent feedback and incorporating it into daily work

Nice To Haves

Positive attitude
Team work-oriented
Ability to Multi task.

Responsibilities

Review and analyze daily and weekly exception reporting to address issues in the stores.
Research all cash and credit refunds which exceed sales and address.
Follow up on all manual discounting utilizing daily reports, including all coupon discounts.
Investigate cash variances and deposit compliance issues, partnering with store teams to resolve.
Review Operators with outstanding ACH and partner with accounting on communication of problems.
Identify and follow up on stores with daily sales less than $100.
Utilize margin reporting to identify potential problems in the field.
Develop working knowledge of operator, store, SRV and SOP manuals.
Provide and program all cameras for employee stores, audit weekly, and partner with store systems to ensure all are online.
Audit all cameras weekly in New Braunfels distribution center and Austin warehouse for functionality.
Purchase, program, and send safes and lock boxes to all employee stores, and address broken equipment.
Oversee the safety program and facilitate all meetings.
Participate in all store training webinars to teach processes and communicate LP expectations.
Escalate all issues to SR Director of Retail Operations and make decisions to address and resolve with urgency.
Investigate and interview all asset protection issues, partnering with HR and Director Operations on corrective action up to and including termination.
Supervise Store Systems team and actively partner on ongoing projects and new initiatives.
Actively involved in time fraud investigations.
Work communication log daily for actions to support the stores.
Cross train in all operational functions.