Loss Prevention and Store Systems Manager

Go! Retail GroupAustin, TX
Hybrid

About The Position

Go! Retail Group is a national specialty retailer based in Austin, Texas, operating hundreds of name-brand stores across the country, including Go! Toys and Toys”R”Us, Babies”R”Us, Attic Salt, Wonder World, and more. They also run a successful e-commerce business and are the leading retailer of calendars, games, and toys products in shopping centers nationwide. Go! Retail Group is an established retailer with a passion for innovation, operations, and community. They are a family-owned business that values innovation, collaboration, integrity, transparency, community, and fun. They aim to bring joy to their customers through their products and create a fun and challenging work environment.

Requirements

  • Skilled in LP analysis to reduce loss.
  • Basic knowledge of store systems.
  • Interviewing skills
  • Strong written and verbal communication.
  • Demonstrate computer skills, including comfort with Microsoft office & Excel proficiency
  • Ability to accomplish tasks in the most timely and efficient manner
  • Multi-tasking, problem solving and organizational skills
  • Openness to receiving frequent feedback and incorporating it into daily work

Nice To Haves

  • Positive attitude
  • Team work-oriented
  • Ability to Multi task.

Responsibilities

  • Review and analyze daily and weekly exception reporting to address issues in the stores.
  • Research all cash and credit refunds which exceed sales and address.
  • Follow up on all manual discounting utilizing daily reports, including all coupon discounts.
  • Investigate cash variances and deposit compliance issues, partnering with store teams to resolve.
  • Review Operators with outstanding ACH and partner with accounting on communication of problems.
  • Identify and follow up on stores with daily sales less than $100.
  • Utilize margin reporting to identify potential problems in the field.
  • Develop working knowledge of operator, store, SRV and SOP manuals.
  • Provide and program all cameras for employee stores, audit weekly, and partner with store systems to ensure all are online.
  • Audit all cameras weekly in New Braunfels distribution center and Austin warehouse for functionality.
  • Purchase, program, and send safes and lock boxes to all employee stores, and address broken equipment.
  • Oversee the safety program and facilitate all meetings.
  • Participate in all store training webinars to teach processes and communicate LP expectations.
  • Escalate all issues to SR Director of Retail Operations and make decisions to address and resolve with urgency.
  • Investigate and interview all asset protection issues, partnering with HR and Director Operations on corrective action up to and including termination.
  • Supervise Store Systems team and actively partner on ongoing projects and new initiatives.
  • Actively involved in time fraud investigations.
  • Work communication log daily for actions to support the stores.
  • Cross train in all operational functions.
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