Loss Prevention Agent
About The Position
The loss prevention agent patrols all areas of the property and assists guests with room access. They monitor Closed Circuit Televisions, perimeter alarm systems, duress alarms, and fire life safety systems. The role involves locking property entrances when required, conducting daily physical hazard inspections, and responding to accidents by contacting EMS or administering first aid/CPR. The agent will assist guests and employees during emergency situations, notify appropriate individuals of incidents, and defuse guest/employee disturbances, calling for outside assistance if necessary. Responsibilities include completing incident reports, handling interruptions and complaints, resolving safety hazards, and escorting unwelcome persons from the property. The agent will also report to scenes of vehicle accidents/thefts, call for assistance using proper code responses, and complete a daily activity report. Maintaining confidentiality of all security and loss prevention reports and documents is crucial. This industry operates seven days a week, twenty-four hours a day.
Requirements
- High School Graduate or General Education Degree (GED): or Work Equivalent
- Good understanding of the English language and communication skills both written and verbal.
- Knowledge of proper cleaning techniques, requirements and use of equipment and proper chemical handling
- Exert physical effort in lifting/transporting at least 50 pounds.
- Push/pull carts and other equipment up to 125 pounds.
- Endure various physical movements throughout the work areas.
- Must be able to stand and exert well-paced mobility for lengthy periods of time.
- Must be able to reach above head and shoulder height to perform job duties.
Nice To Haves
- Prefer 1-2 years’ experience in hospitality industry in similar position.
- Previous guest/customer relations training preferred.
Responsibilities
- Always maintain positive guest relations.
- Work to resolve guest complaints, ensuring guest satisfaction and communicating effectively with guests as well as team members.
- Patrol all areas of the property.
- Maintain security of hotel key system; issue and receive keys.
- Escort and witness cash handling as needed.
- Assist in shipping and receiving operations.
- Assist guests with room access.
- Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system.
- Lock property entrances and all conference space when required.
- Respond to accidents, contact EMS or administer first aid/CPR as required.
- Assist guests/employees during emergency situations.
- Notify appropriate individuals in the event of accidents, attacks, or other incidents.
- Defuse guest/employee disturbances.
- Call for outside assistance if necessary.
- Complete incident reports to document all Security/Loss Prevention related incidents.
- Handle all interruptions and complaints.
- Resolve safety hazard situations.
- Escort any unwelcome persons from the property without interrupting the orderly flow of property operation.
- Report to scenes of vehicle accidents/thefts.
- Call for assistance using proper code responses.
- Complete a Loss Prevention shift summary/daily activity report.
- Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals.
- Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
- Comply with quality assurance expectations and standards.
- Stand, sit, or walk for an extended period.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by Supervisors.
- Assists in handling emergencies to protect our guests and associates and preserve the building and its systems during the emergency.
- Must act as quickly and responsibly as possible to return the building to its normal operating status.
- Responsible for knowing and abiding by all department, Commonwealth Lodging Management and hotel policies and procedures.
- As well as the brand standards, policies and procedures.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
