Loss Mitigation Supervisor
About The Position
The successful candidate in this role will lead, manage and develop assigned teams. This position is responsible for Bankruptcy and Loss Recovery which includes working directly with our Attorneys and Agencies to maximize collections efforts post charge off and repossession and the occasional court appearance. Provide active coaching and mentoring to team members. Ensure proper analysis and controls are present to manage risk and expenses to improve overall performance and efficiencies within the Recovery and Bankruptcy processes. This candidate will also be responsible for call quality for US and Mexico for High Risk accounts to identify and communicate any training gaps and to provide positive feedback for area of improvements.
Requirements
- BS/BA and prefer 2-4 years of relevant experience or 6 years of relevant experience in lieu of degree.
- 2 + years of overall work experience in commercial finance.
- 2 year of experience in collections.
- 2 years leadership experience.
- Proficiency in Microsoft Office and mainframe systems.
- Strong analytical skills and ability to interpret financial data.
- Ability to understand call center and delinquency metrics.
- Exceptional Candidates might have Understanding of Bankruptcy and recovery process.
- Structured call model training through any collection standardized practices.
Nice To Haves
- Understanding of Bankruptcy and recovery process.
- Structured call model training through any collection standardized practices.
Responsibilities
- Lead, manage and develop assigned teams.
- Responsible for Bankruptcy and Loss Recovery, working with Attorneys and Agencies to maximize collections efforts post charge off and repossession.
- Provide active coaching and mentoring to team members.
- Ensure proper analysis and controls are present to manage risk and expenses to improve overall performance and efficiencies within the Recovery and Bankruptcy processes.
- Responsible for call quality for US and Mexico for High Risk accounts to identify and communicate any training gaps and to provide positive feedback for area of improvements.
- Create coaching plans that support the call model and ensure feedback is given to employees in a structured and timely fashion.
- Identify areas of opportunity for employees and create/administer development plans.
- Maintain a prospectus of current leadership techniques by interacting with a leadership coach.
- Encourage an environment of idea generation/exploration for Loss Recovery Strategy.
- Identify business process changes to improve cost efficiency, minimize loss exposure and increase quality customer service.
- Collaborate with the Collections management team to explore feasibility and implement ideas.
- Determine strategic direction with current Agency/Attorney/SKIP Vendors while working closely with Vendor Relations Manager.
- Actively review business processes for opportunities to create efficiencies, cost savings and a customer oriented approach.
- Communicate and partner with colleagues in other areas such as customer care and operations.
- Share ideas with other areas to ensure no communication breakdowns occur.
- Share best practices and benchmarking opportunities with industry colleagues.
- Promote interaction through networking with business centers and Mexico.
- Partner with Mexico on call quality results.
- Conduct call calibrations on a regular basis with US and Mexico teams.
- Approve repossession and charge off based on LOA.
- Review account to ensure proper documentation and quality of work.
- Provide feedback to agents on opportunities and recognition.
Benefits
- Relocation assistance is not available for this position.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
