Loss Mitigation Supervisor

Daimler Truck AG•Charlotte, NC

8d•Hybrid

About The Position

The successful candidate in this role will lead, manage and develop assigned teams. This position is responsible for Bankruptcy and Loss Recovery which includes working directly with our Attorneys and Agencies to maximize collections efforts post charge off and repossession and the occasional court appearance. Provide active coaching and mentoring to team members. Ensure proper analysis and controls are present to manage risk and expenses to improve overall performance and efficiencies within the Recovery and Bankruptcy processes. This candidate will also be responsible for call quality for US and Mexico for High Risk accounts to identify and communicate any training gaps and to provide positive feedback for area of improvements.

Requirements

Typically requires a Bachelors Degree
Typically requires 2-4 years of relevant experience with degree or 6 years in lieu of degree
Decision maker for daily activities that are guided by practice and production requirements with oversight from manager
Possesses basic understanding of guidelines, procedures, and processes related to job field
Supervises day-to-day work and participate in coaching and development of employees on the Technical and Business Support band in operations, manufacturing, captive finance and/or logistics
Strong interpersonal skills including the ability to use tact and diplomacy to exchange information with employees
BS/BA and prefer 2-4 years of relevant experience or 6 years of relevant experience in lieu of degree.
2 + years of overall work experience in commercial finance.
2 year of experience in collections
2 years leadership experience
Proficiency in Microsoft Office and mainframe systems.
Strong analytical skills and ability to interpret financial data.
Ability to understand call center and delinquency metrics.
Applicants must be legally authorized to work permanently in the country of posting
Final candidate must successfully complete a criminal background check

Nice To Haves

Understanding of Bankruptcy and recovery process
Structured call model training through any collection standardized practices.

Responsibilities

Lead, manage and develop assigned teams.
Responsible for Bankruptcy and Loss Recovery, working with Attorneys and Agencies to maximize collections efforts post charge off and repossession.
Provide active coaching and mentoring to team members.
Ensure proper analysis and controls are present to manage risk and expenses to improve overall performance and efficiencies within the Recovery and Bankruptcy processes.
Responsible for call quality for US and Mexico for High Risk accounts to identify and communicate any training gaps and to provide positive feedback for area of improvements.
Create coaching plans that support the call model.
Ensure feedback is given to employees in a structured and timely fashion.
Identify areas of opportunity for employees in their department and create/administer development plans.
Maintain a prospectus of current leadership techniques by interacting with a leadership coach.
Encourage an environment of idea generation/exploration.
Identify business process changes that could be implemented to improve cost efficiency, minimize loss exposure and increase quality customer service.
Collaborate with the Collections management team to explore feasibility and implement ideas.
Determine strategic direction with current Agency/Attorney/SKIP Vendors while working closely in conjunction with Vendor Relations Manager.
Actively review business processes for opportunities to create efficiencies, cost savings and a customer oriented approach.
Communicate and partner with colleagues in other areas such as customer care and operations to ensure efficiencies throughout the organization.
Share ideas with other areas to ensure no communication breakdowns occur when strategic or tactical changes occur in the collections area.
Share best practices, as well as benchmarking opportunities actively to improve strategic direction with industry colleagues.
Promote interaction through networking with the business centers and Mexico.
Partner with Mexico on call quality results to ensure the most effective approach on customer contacts.
Conduct call calibrations on a regular basis with US and Mexico teams.
Approve repossession and charge off based on LOA.
Review account to ensure the proper documentation and quality of work.
Provide feedback to agents on opportunities and recognition.