Loss Mitigation Specialist - SPOC

Selene Diligence•Charlotte, NC

About The Position

Selene Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company. We have office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT. Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client and borrower experiences. A positive attitude coupled with proven creative thinking and actions are all attributes we seek in every one of our employees. If you want to make a difference, then Selene is the place for you!

Requirements

High school diploma or GED required
2–4 years of related experience in mortgage servicing or loss mitigation.

Nice To Haves

Associate’s degree preferred
GSE experience (FHLMC/FNMA) strongly preferred

Responsibilities

Manage a portfolio of delinquent loans (30+ and 90+ days) and contact customers weekly.
Serve as SPOC for assigned accounts, including high-risk and specialty cases.
Conduct inbound and outbound calls with customers, attorneys, realtors, and authorized parties.
Analyze financial information to determine eligibility for loss mitigation options.
Recommend and process workout solutions such as loan modifications, forbearance, repayment plans, short sales, deeds in lieu, and cash-for-keys.
Perform light skip-tracing and review title searches to ensure lien integrity.
Maintain compliance with investor, legal, and company guidelines.
Meet monthly performance goals and workout-to-portfolio ratio targets.
Update and manage daily reports and account statuses.
Demonstrate strong time management and adaptability in a fast-paced environment.