Loss Mitigation Specialist

OneMain Financial • West Valley, UT

18h • Onsite

About The Position

As a Loss Mitigation Specialist/Late Stage Collector, you will review accounts for possible loan restructuring or other workout plans through evaluating customer income and expenses. Restructure loans for maximum likelihood of repayment while meeting all policy, government, and regulatory guidelines. Locate customers using skip tracing tools to collect on deficiency balance. In the Role Reviewing and analyzing consumer accounts to identify how the loan can be modified to mitigate loan loss. Answering incoming calls and speaking with customers to work out a mutually beneficial arrangement. Preparing written correspondence to be sent to customers to advise of modification opportunity. Create and review modification documents to be sent to customers. Audit modification documents to ensure all required information has been received and process modification in servicing system. Ensure all loan workout plans meet policy guidelines and protect the company for risk. Maintain and establish new repossession and transport vendor relationships. Assign accounts out for repossession to an approved repossession agent. Completes required applicable paperwork including sending all required Federal and State regulation letters. Other duties as assigned by the Loss Mitigation Team Lead.

Requirements

• Collections 2 years
• High school or GED required
• Call center experience

Nice To Haves

• Bilingual (Spanish)
• Great multitasking skills
• Outstanding phone and negotiation skills.
• Detail oriented and quality focused

Responsibilities

• Review accounts for possible loan restructuring or other workout plans through evaluating customer income and expenses.
• Restructure loans for maximum likelihood of repayment while meeting all policy, government, and regulatory guidelines.
• Locate customers using skip tracing tools to collect on deficiency balance.
• Reviewing and analyzing consumer accounts to identify how the loan can be modified to mitigate loan loss.
• Answering incoming calls and speaking with customers to work out a mutually beneficial arrangement.
• Preparing written correspondence to be sent to customers to advise of modification opportunity.
• Create and review modification documents to be sent to customers.
• Audit modification documents to ensure all required information has been received and process modification in servicing system.
• Ensure all loan workout plans meet policy guidelines and protect the company for risk.
• Maintain and establish new repossession and transport vendor relationships.
• Assign accounts out for repossession to an approved repossession agent.
• Completes required applicable paperwork including sending all required Federal and State regulation letters.
• Other duties as assigned by the Loss Mitigation Team Lead.

Benefits

• medical
• prescription
• dental
• vision
• hearing
• accident
• hospital indemnity
• life insurances
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Paid time off (15 days’ vacation per year, prorated based on start date)
• Paid sick leave as determined by state or local ordinance (prorated based on start date)
• 11 Paid holidays (4 floating holidays, prorated based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED