Loss Mitigation Officer 1

American First Credit U•Brea, CA

7d•$24 - $36•Hybrid

About The Position

As a Loss Mitigation Officer, you will collect on delinquent loans and over-drawn accounts to minimize losses and ensure that Credit Union assets are adequately protected while maintaining favorable member relations. You will determine and recommend modified payment schedules and extensions by evaluating members’ present status in order to make provisions for recovering outstanding balances. In addition, this position is responsible for processing all types of member levies and subpoena requests.

Requirements

Minimum one-year experience in collections
Working knowledge and experience in all phases of collections, including bankruptcy, repossessions, fraud, skip-tracing, small claims, and truth-in-lending requirements.
Working knowledge of the Fair Debt Collection Practices Act (FDCPA), Telephone Consumer Protection Act (TCPA), Federal and State collection laws terms and definitions.
Experience with automated collection systems including word processing and spreadsheet software.
Experience working with digital signing software (DocuSign), video conferencing (Microsoft Teams), and the ability to use online and digital resources to collaborate with others remotely.
Must Reside in California

Responsibilities

Collect on delinquent loans and over-drawn accounts to minimize losses.
Ensure Credit Union assets are adequately protected while maintaining favorable member relations.
Determine and recommend modified payment schedules and extensions by evaluating members’ present status.
Make provisions for recovering outstanding balances.
Process all types of member levies and subpoena requests.