Loss Mitigation Specialist

Cornerstone Capital Bank•Englewood, CO

6d•Onsite

About The Position

Cornerstone Servicing, a division of Cornerstone Capital Bank, is a best-in-class mortgage servicer with a reputation for amazing service, customer satisfaction, employee retention and happiness! We employ people who are passionately committed to Cornerstone’s Mission, Vision & Core Convictions. We honor God by using our talents to make a positive difference in the lives of our Team Members, Clients, Shareholders, Communities, and the People who provide services to us. Cornerstone Servicing is looking for an experienced Loss Mitigation Specialist. The Loss Mitigation Specialist role is responsible for providing world class customer care to our customers. This position will provide an exceptional level of customer service by taking ownership and responsibility for all activity occurring at Cornerstone Servicing and ensuring customers are educated regarding all hardship assistance options offered.

Requirements

High School Diploma, GED, or equivalent experience
Minimum 2 years of experience in mortgage servicing
Minimum 2 years of experience in a Collections environment
Strong phone etiquette while having a passion for taking care of customer needs with exceptional customer service skills
Solid analytical skills with the ability to exercise prudent judgment
Exceptional organization and time management a must
Comfortable being a team player
Strong interpersonal skills in addition to verbal/written communication
Ability to work through stressful situations professionally and respectfully
Attention to detail

Nice To Haves

Bi-lingual skills a plus
Experience with Business Purpose Loans or Non-QM Loans preferred

Responsibilities

Responsible for negotiating payment arrangements, keeping our borrowers in their homes and curing delinquency
Manage inbound and outbound calling queues via automated calling system
Continuously improve knowledge base and skillset to ensure maximum level of customer satisfaction and world class customer experience
Underwrites loans for loss mitigation in accordance to FHA, VA, USDA, FNMA, FHLMC guidelines and decisions all loss mitigation waterfall options for borrower(s) seeking workout assistance.
Recommends loss mitigation actions on requests for proposed foreclosure alternatives within timeframes established by investor.
Utilizes ability to read and interpret title searches and rectify outstanding judgements, liens, etc.
Maintains quality control and production standards defined by CHL
Perform other job-duty related issues as assigned