Loss Mitigation Manager

Civic Credit Union•Raleigh, NC

8d•Onsite

About The Position

The Loss Mitigation Manager is responsible for the operational management of the Loss Mitigation Team. This role focuses on proactively managing delinquent accounts by contacting Credit Union members. Key responsibilities include identifying potential risks, collaborating with internal teams and members to resolve payment issues and escalated situations, providing advanced oversight of repayment solutions, and implementing strategies to mitigate loan losses.

Requirements

Minimum 7 – 9 years’ experience in Consumer, Commercial, and Real Estate collections, or combination of experience and advanced education.
Minimum 1-3 years of experience in a lead or leadership role in financial services.
Practical experience analyzing consumer credit reports, income statements, and credit principles.
Demonstrated understanding of accounting principles and business financial statements and tax returns.
Demonstrated experience with credit procedures, policies, regulations and laws, in addition to knowledge of bankruptcy and consumer law.
Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.
Ability to lift a minimum of 25 lbs. (file boxes, computer).
Travel required on occasion.

Nice To Haves

BA/BS in Business Management or related field.
1 – 3 years of experience in credit underwriting, portfolio evaluation, or administration.
Prior escalated collections experience including repossession, foreclosure, and small claims management.

Responsibilities

Manages early and late-stage delinquency management efforts by ensuring the Loss Mitigation Team monitors loan accounts and identifies members at risk of delinquency.
Oversees and provides leadership guidance to Loss Mitigation Team Leaders in accordance with organizational strategy and principles.
Provides primary oversight of Loss Mitigation workforce management and scheduling.
Recommends strategic collection efforts and assists in the operational implementation of strategy.
Assists in creating and maintains oversight of all front-end collection efforts to ensure team goals and KPIs are met.
Works with the Loss Mitigation team to approve escalated repayment plans and settlements.
Approves strategic loan modifications and workout plans for approval.
Provides primary escalation assistance to active and charged-off accounts.
Ensures the accurate documentation of all member interactions, payment agreements, and action plans in the core collection system.
Provides members with information on financial education resources and tools to help them manage their finances and avoid future delinquencies.
Fosters a culture of cross-team collaboration and bench-strength within the Loss Mitigation Team, including functions of escalated collection actions and Default Management.
Maintains and trains knowledge of Loss Mitigation Team practices and procedures to best aid in cross-team communication.
Serves as primary resource for knowledge of elevated account actions, insurance claims, and collateral recovery efforts to best assist with membership communication pre and post charge off.
Collaborates as necessary with other internal business units and resources to ensure a coordinated approach to loss prevention.
Partners with the AVP of Risk Assessment and Loss Mitigation in reviewing reports on delinquency trends, member interactions, and recovery efforts.
Ensures all activities are in compliance with federal and state regulations, as well as Credit Union policies, guidelines, and procedures.
Takes ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.