Loss Mitigation Analyst - Collections

Daimler Truck North America•Charlotte, NC

9d•Hybrid

About The Position

Inside the Role Provide customer service for current Daimler Trucks Financial Services customers, specifically those with restrictions to be handled in Mexico. You will review, analyze and recommend payment solutions for Small Fleet and Small Business customers that are past due. Responsible for maintaining delinquency levels, repossession volumes and charge off accounts. Become knowledgeable in bankruptcy laws and work with outside attorneys.

Requirements

BS/BA and 2 years experience or 4 years experience in lieu of a degree.
1 year experience in a collateral-based collections environment.
Customer-centric approach with a focus on problem solving.
Experience analyzing customer delinquency portfolios and payment history.
Successful track record of negotiating payment resolutions.
Attention to detail is critical to the role.
Microsoft Office Suite - professional level

Nice To Haves

2 years collections experience in a collateral based environment.
Knowledge of basic accounting skills such as balance sheets, income statements, statement of cash flows.
Basic understanding of bankruptcy laws.
Knowledge in any of the following system: Paynet, iLien, TransUnion and Experian Credit Bureau, Dun & Bradstreet, Western Union Phone Pay, COGNOS, Fleet ASAP, F & I Pro, TFAM, and the Portfolio and Collection systems.

Responsibilities

Analyze borrowers’ financial performance and negotiate payment solutions on delinquent accounts when the customer cannot make an immediate payment.
Collect delinquent payments from Small Fleet customers while adhering to regulatory requirements.
Analyze financial performance of borrowers and prepare proposal for consideration of debt relief/restructure; obtain any necessary legal documentation.
Provide customer service to both current and delinquent customers on an ongoing basis.
Support Small Business Collections when required.
Ensure delinquency and loss objectives are in accordance with targets for the fiscal year for assigned work queues.
Monitor repossessions and losses, complete skip tracing to attempt to locate and speak to customers.
Account activity will primarily be 90+ days past due through 12 months post charge off.
Provide coaching and feedback to Mexico colleagues to ensure shared delinquency/repossession/charge off goals are met.
Locate clients and collaterals on post charged off accounts by obtaining additional phone numbers and addresses through authorized internet databases and tools available.
The resolution of deficiency balances including involuntary/voluntary repossessions, insurance losses and GAP waivers, payoff shortages, small balances, skips, and odometer frauds.
Negotiate payment solutions and provide customer service for those accounts remaining in the Market due to licensing restrictions.
Cross-trained on Bankruptcy and Attorney/Agency responsibilities.

Benefits

annual bonus program
401k company contribution with company match up to 6% as well as non-elective company contribution of 3 - 7% depending on age
starting at 4 weeks paid vacation
15 calendar holidays
8 weeks paid parental leave
employee assistance program
comprehensive healthcare plans and wellness programs
onsite fitness (at some locations)
tuition assistance and volunteer paid time off
short-term and long-term disability plans