Loss Mit Supervisor

Freedom Mortgage

1d • Onsite

About The Position

The Supervisor, Loss Mit will be responsible, directly or through staff, for protecting the assets of the company in bankruptcies, repossessions, and other legal proceedings. The Loss Mitigation (Mit) Supervisor plans, directs, supervises and evaluates workflow for the Loss Mitigation department, coordinates work activities to achieve the volume expected to meet operational requirements, provides process-specific feedback and training to loss mitigation efforts throughout the unit, recommends operational improvements, monitors performance of staff members according to established standards and conducts performance evaluations, training and coaching of the staff.

Requirements

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to carry out detailed written and/or verbal instructions.
• Ability to solve problems involving concrete variables in standardized situations.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.

Nice To Haves

• Bachelor's degree (B.A.) from four-year College or University or equivalent work experience.
• Three to five years of experience in a Collections/Loss Mitigation related position, preferably in a Financial Services environment, or an equivalent combination of education and experience.

Responsibilities

• Supervises daily operation of the Loss Mitigation department, ensuring compliance with departmental policies and procedures and all applicable government, investor and client regulations.
• Reviews loss mitigation transactions for approval or denial to ensure consistency, accuracy, and quality within department.
• Identifies trends and develops process improvements and system enhancements to improve department's effectiveness.
• Receives and resolves customer complaints.
• Performs duties related to staff development such as performance evaluations, disciplining employees, and training.
• Compiles data and generates ad-hoc reporting for Manager.
• Provides monthly summary to Manager on departmental performance objectives.
• Maintains up-to-date knowledge, understanding and documentation of required State, Federal, CFPB, Investor, and PMI guidelines related to regarding loan modifications, short sale, and deed in lieu.
• Ensures regular and timely communication of required process changes to all areas of the Credit Solutions department.
• Sets production and service goals for direct reports.
• Directs the performance of the staff through effective coaching, training and performance appraisals to achieve established goals and service levels.
• Develops and analyzes management reports for the purpose to ensure all production and quality goals are meet.
• Serves as subject matter expert and escalation point for staff and members regarding loan modifications, short sale, and deed in lieu.
• Maintain regular and punctual attendance.
• Manages staff and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Benefits

• Equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager