Loss Investigation Specialist - Seasonal

Crawford•Fairfax, VA

4d•Hybrid

About The Position

The Loss Investigation Specialist conducts field investigations of claims, accidents, or damage at fixed sites. The role gathers information from insureds and other knowledgeable parties, law enforcement, and others; takes photographs; obtains official reports; documents events and involved parties; and provides supporting materials such as photos, diagrams, and video. The specialist prepares reports for clients and Crawford, including reports for Crawford Licensed Adjusters handling transportation claims within eight hours. The position requires reliable transportation, a good-quality camera, and the ability to transmit reports and photos over the internet. It also involves providing prompt customer service, escalating issues as appropriate, ensuring documents are attached correctly, assisting management with reports, and complying with applicable regulations, service standards, and Crawford’s Code of Business Conduct. The work week is variable and includes on-call scheduling; work or travel outside normal business hours may be required.

Requirements

High school diploma, GED, or an equivalent combination of education and experience.
Complete and pass Crawford-specified training for placement on assignments.
Ability to operate a camera, computer, and/or office technology.
Strong verbal and written communication skills.
Good attention to detail and ability to multitask.
Good diplomacy skills and ability to reason in difficult situations.
Strong customer service skills.
Physical ability to crouch, reach, and lift heavy objects.
Reliable transportation to travel to and from accident scenes.
Ability to capture photos and transmit reports and photos via the internet.
Ability to work a variable schedule that may include on-call scheduling and work beyond normal business hours.

Nice To Haves

For transportation positions, previous experience as a Casualty Claims Adjuster is preferred.
Experience in or with law enforcement or public service is a plus.

Responsibilities

Conduct on-site investigations of claims and accidents or fixed-site inspections of damage.
Interview insureds, people knowledgeable about the claim, law enforcement, and other relevant parties; gather event details and document parties involved.
Take photographs, obtain official reports, and create or provide documentation, diagrams, and video as needed.
Collect and summarize information required by the client and Crawford to prepare reports.
Provide reports to Crawford Licensed Adjusters handling claims or accidents; for transportation matters, provide the report within eight hours.
Provide prompt customer service to clients, insureds, claimants, and other parties.
Escalate incidents or calls to other parties for resolution when necessary.
Ensure the correct documents are attached where appropriate.
Assist management with reports or provide reports as needed.
Work beyond normal business hours and travel during or outside normal business hours when necessary.
Comply with federal and state regulations and service standards, and uphold Crawford’s Code of Business Conduct.