Loss Draft Supervisor

Proctor Loan Protector•Troy, MI

25d•Onsite

About The Position

The Default Supervisor is responsible for training, preparing, and developing all new Default Specialists/Foreclosure Specialists and assisting with questions regarding procedures and/or job aids. Default Supervisor will review monthly production and Quality review reports to include inflow/outflow of work in progress to ensure employees understand and comply with all objectives, performance standards, and policies. Proctor Loan Protector does not sponsor any type of work visa’s or STEM programs.

Requirements

High School Diploma/GED required
Proficient with MS Office Suite
Exceptional telephone demeanor
Ability to maintain a high level of confidentiality
Ability to use discretion, exercise good judgment and resourcefulness.

Nice To Haves

Minimum two years’ experience in mortgage servicing or similar quality-driven customer service environment
Minimum one-year supervising experience preferred
Familiarity with HUD reverse mortgage maturity timelines and Consumer Privacy Laws

Responsibilities

Learn and become familiar with current servicing systems including the BKFS platform for servicing critical dates
Responsible for supervising the daily workflow of the Default/Bankruptcy team ensuring the all work is completed with established deadlines
Work collaboratively with team members, partnering business units and management to contribute to department goals and maintain service level objectives in productivity and quality
Inspire and motivate teamwork for achieving goals
Knowledge in HUD reverse mortgage maturity events is a must and general knowledge of Reverse Mortgage servicing.
Maintain an impeccable attendance record
Escalate red flags promptly and with the appropriate sense of urgency
Maintain strict confidentiality of customer/client information and interactions
Adhere to all established company policies and procedures
Monitor team email boxes
Review timelines to ensure completion turn-times are as expected
Update and maintain procedures and job aids as needed
Adhere to a set schedule.
Other duties as assigned.