Loss Draft Associate

Proctor Loan Protector • Troy, MI

4d • Remote

About The Position

The Loss Draft Associate monitors the repair process for losses suffered by borrowers using the loss draft module. This requires working in a call center environment. All activity pertaining to the claim must be documented in the loss draft module and in some cases the client’s servicing system as well.

Requirements

• High School Diploma/GED
• Computer knowledge - Proficient in Windows based environment
• Microsoft Office Skills
• Strong analytical skills
• Customer Service Skills
• Strong communication skills both written/verbal
• Strong organizational skills
• Attention to detail
• Ability to prioritize workflow and work in a fast-paced environment
• Works well in a team environment
• Attendance/Quality/Production must meet or exceed PFI standards
• MS Office Suite
• Excellent verbal and written communication skills
• Adaptable and able to get things done under pressure with tight timelines
• Customer service aptitude with excellent listening, analysis and problem-solving skills
• Strong attention to detail, ability to work and excel in a team environment
• Ability to work in a fast-paced, often-changing environment

Responsibilities

• Verifying insurance policy coverage
• Verifying the Client’s information
• Determine whether the loss is covered by insurance
• Document any information pertaining to the claim
• Ensure the required paperwork is completed
• Handle check deposits
• Make outbound calls
• Process claims completely

Benefits

• Medical/Rx
• Dental
• Vision
• Life Insurance
• Disability Insurance
• ESPP
• 401k
• Student Loan Assistance
• Tuition Reimbursement
• Free Mental Health & Enhanced Advocacy Services
• Paid Time Off
• Holidays
• Preferred Partner Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED