Loss Draft Associate

Proctor Loan Protector • Troy, MI

5d • Onsite

About The Position

The Loss Draft Associate monitors the repair process for losses suffered by borrowers using the loss draft module. This requires working in a call center environment. All activity pertaining to the claim must be documented in the loss draft module and in some cases the client’s servicing system as well.

Requirements

• High School Diplma/GED
• Computer knowledge - Proficient in Windows based environment
• Microsoft Office Skills
• Strong analytical skills
• Customer Service Skills
• Strong communication skills both written/verbal
• Strong organizational skills
• Attention to detail
• Ability to prioritize workflow and work in a fast paced environment
• Works well in a team environment
• Attendance/Quality/Production must meet or exceed PFI standards
• Repetitive motion.
• Manual dexterity, arm and upper body range of motion sufficient for use of a keyboard, mouse and telephone 7-8 hours per day.
• Speech and hearing sufficient for in-person and telephone communication 7-8 hours per day.
• Vision sufficient for use of a computer monitor.
• Sedentary position. Ability to sit at a desk 7-8 hours per day.
• Worker not substantially exposed to adverse environmental conditions

Nice To Haves

• Customer Service Experience
• College degree
• Insurance/Mortgage Servicing knowledge
• Property insurance claim experience

Responsibilities

• Accept incoming phone calls
• Make outbound phone calls to follow up on claims
• Monitor and respond to incoming emails
• Monitor and respond to incoming voicemails
• Understand and apply business rule requirements
• Understand and apply investor requirements
• Document claim activity in the loss draft module
• Order inspections for claims
• Request disbursements for ongoing claims

Benefits

• Medical/Rx
• Dental
• Vision
• Life Insurance
• Disability Insurance
• ESPP
• 401k
• Student Loan Assistance
• Tuition Reimbursement
• Free Mental Health & Enhanced Advocacy Services
• Paid Time Off
• Holidays
• Preferred Partner Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED