Loss Control Specialist

Founders Federal Credit Union • Rock Hill, SC

9d • Onsite

About The Position

Founders Federal Credit Union is seeking a Loss Control Specialist to help members attain their financial goals. This role involves answering incoming and making outbound calls regarding members' past due loans, negotiating repayment plans, and initiating appropriate actions. The ideal candidate is punctual, courteous, detail-oriented, and eager to learn. This position requires on-site work at the back office operations center in Rock Hill, SC.

Requirements

• High school education
• Self-motivated
• Good oral and written communication skills
• Previous collection experience is desired
• Customer service, call center or collections experience
• Comfortable and efficient in answering incoming and making outbound calls regarding members' past due loans.
• Punctual, courteous, able to follow procedures with a high attention to detail and has a desire to learn.
• Must be able to work on-site at our back office operations center in Rock Hill, SC.

Nice To Haves

• Bilingual is preferred

Responsibilities

• Review status of delinquent accounts and initiate collection actions.
• Prepare correspondence on delinquent accounts; phone contact with members and cosigners based on collection queue/production goals.
• Utilize credit union collection software to monitor accounts to determine if payment has been received as promised and follow-up, if necessary.
• Skip-trace accounts according to established credit union policies and procedures.
• Initiate repossession recommendations to management following established business practices.
• Initiate foreclosure recommendations to management following established business practices.
• Initiate charge-off recommendations to management following established business practices.
• Maintain good working knowledge of credit union collection policies and procedures, state and federal laws governing collection practices, and NCUA rules and regulations.
• Ensure compliance with applicable statutes and regulations including, but not limited to, BSA, and the FDCPA business module.
• Maintain acceptable call quality as determined by the Management staff.
• Perform all other duties as assigned.

Benefits

• Monthly incentive based on performance goals
• Competitive income
• Comprehensive benefits package
• Paid Holidays
• Paid Time Off
• Family-oriented culture that values work/life balance
• Retirement Plan (401k with employer contributions + Pension Plan fully funded by FFCU)
• Comprehensive Health and Dental Insurance, available on first day of employment
• Life and Accidental Death & Dismemberment Insurance (at no cost to employee)
• Voluntary Supplemental Life Insurance coverage for employee, spouse, and children
• Health Care and Dependent Care Flexible spending accounts
• Long Term Care Plan
• Short Term and Long-Term Disability Insurance
• Tuition reimbursement to assist with furthering education
• Certifications - Assistance with achieving and maintaining
• Fit Founders Wellness Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED